Solved: PAYG Charges

Anonymous · ‎19-09-2016

I recently had an offer from O2 of an extra £20 credit to be used for a limited period if I topped up my PAYG phone. The offer said that the creidt could be used for calls, texts or data.

Calls are being charged against the £20. However the WEBDAILY add on charge has been taken from my normal credit and not the additional £20. As this is effectively the default option for PAYG data this seems to mean that the £20 can't be used for data.

Does anybody know of a way to use the extra credit for data?

MI5 · ‎19-09-2016

Call 4445 and speak to PAYG CS as we can't look at your account details on here.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎19-09-2016

Call 4445 and speak to PAYG CS as we can't look at your account details on here.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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