Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 237033 Views
  • 2 replies
  • 2 kudos

Resolved! a second line

how long do i have to wait before adding a second line to my account

Anonymous by Not applicable
  • 1717 Views
  • 3 replies
  • 0 kudos

Phone stolen out-of-hours

you can't report it 24 hours. only office hour via the phone and till 11pm in live chat. that's very bad. im so angry on them

Anonymous by Not applicable
  • 1548 Views
  • 7 replies
  • 0 kudos

Resolved! Contract phone for my child

Hello, Set up a contract phone for my daughter this year linked to my account, she previously had a pay as you go and it was working out quite expensive. I thought this might have been the answer. However, with her new iphone came all the apps and no...

Anonymous by Not applicable
  • 1961 Views
  • 2 replies
  • 0 kudos

Resolved! Downloading PDF Bill

Cannot download a prf bills.After clicking on 'Download and print latest bill' I have an error message: Diagnostic Information URL: /Billing/eaO2/ChangeDashboard.do?pageName=PreviousBills&account=1015578371&return_url=https%3A//billing.o2.co.uk/bill?...

vava by Level 1: Joiner
  • 2385 Views
  • 9 replies
  • 0 kudos

Resolved! Website error

When trying to print/download my bill on your website I get the following error screen: I have already had an online chat with an O2 employee who was unable to resolve the situation. I have tried logging in on several machines and using several diffe...

Sharon Error Screen.png
Anonymous by Not applicable
  • 2269 Views
  • 6 replies
  • 0 kudos

Resolved! BILL PRINT ERROR

Sp often I am unable to Print O2 Bill. Diagnostic Information URL: /Billing/eaO2/ChangeDashboard.do?pageName=PreviousBills&account=1010839423&return_url=https%3A//billing.o2.co.uk/bill?disambiguation_id=9afc3912-32a3-4aac-afd6-170f4b07477c Error Code...

Anonymous by Not applicable
  • 2202 Views
  • 13 replies
  • 0 kudos

Resolved! Download or print latest bill error

Each time I click the "download and print latest bill" link the compantion tab opens like normal but then I get an error.Retry also gives the same error and it asks me to copy the text that is at the bottom of this. Edit: this has been for 5 days so ...

Anonymous by Not applicable
  • 1238 Views
  • 5 replies
  • 1 kudos

Resolved! Online Payment History - how to access it?

Hi! Any idea how to get to the "Payment history" on o2.co.uk for a Pay Monthly phone? I am unable to get to the area that lets me see the detail below at the moment, nor can I get access to my Device Plan (credit agreement) detail, so I guess until t...

2017-06-02 14_26_46-O2.png
pgn by Level 77: Grand Master
  • 5985 Views
  • 23 replies
  • 0 kudos