Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Slow/nonexistent 4G in Berlin

Hi All,I spend a lot of my time in Berlin for work. Recently I've noticed that despite getting 4 bars of signal on 4G, I often get little or no actual data. At first I wondered if this was just because I was in the busy city centre. But now I've noti...

Resolved! Netflix offer

So I have just taken out a contract based on my getting the Netflix offer but it says it runs out on the 8th August!? I won’t get the confirmation email until the 15th so I am assuming the offer will be over?

Not returning to 4G after call

Hi all The area where I live doesn't have VoLTE/4G Calling, so when I make a call my iPhone X switches to 3G. The problem is that it does not return to 4G after the call, no matter how long I leave it. The only way to return to 4G is to toggle Airpla...

Resolved! Tablet contract.

Hi my credit rating isn't great was accepted for a Alcatel pixi 3 tablet on 24month contract £15 a month then to £13 a month. Not a big fan of the tablet though would I get accepted for a different one or is it just Alcatel for folk with not great cr...

Resolved! Blocking callers

I have a Galaxy S3 mini and I have been unable to block a presistant nuisance caller 0141 3708722 (Glasgow)both on my mobile and land line. how do I add to a blocking list. Thanks in advance. John

Serious problem with 02 and there code of conduct

I contacted O2 in mid April and explicitly said that I wanted to cancel an 02contract on a galaxy s3 tablet which I had intitially ordered, because it was out of stock and they didn't knowwhen it would arrive ( I was waiting 2 weeks before i cancelle...

Resolved! poor customer service lies and more lies

decided to upgrade promised delivery for monday then tuesday then wednesday then friday and yes then promised delivery for saturday. spoke to customer service everyday. i have tried to cancel my upgrade several times so i can go to the 02 shop and ge...

o2 LIVE CHAT IS A JOKE

I went online to discuss cancelling my current contract. How come I have been waiting for 20 Minutes just looking at this screen...

Resolved! Going to Spain can I use my phone as normal?

Hi we’re off to Spain and all the family have o2 phones can we call each other as we normally would and use data normally?

Resolved! Over 209 calls today

Hi, i have had over over two hundred calls today from people saying I had called them. I know I have not called them. i rang 02. They told me that they are aware of a fraud and would add my number to the list. my problem is what do I do next. Options...

O2

Forum Posts