Does Web/Mobile top up even works?

[Anonymous]

Hello.
I've got issue with topping up my pay as you go number. I've tried few times by call and few times more by web top up and each time it was unsuccessful. Does the service even work or should I buy an evaucher each time from a shop.
Regards

[jonsie]

If this is your first top up then you do need to use a voucher. It maybe that you have to register your card with customer service. 

I always topped up through my banking app. 

[Anonymous]

Hi
And thank you very much for the quick answer. I'm using the number since March 2015. It's not my first top up by voucher but I don't want to waste any more time that way. Especially when it can be done online. Where can I check if the card has been registered or not? I do apologize if the question is silly but I want to do it properly.

[MI5 · Accepted solution]

Have a look at help here https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines...

[jonsie]

Only by calling customer service I'm afraid on 4445. Some help here : scroll down to Pay & Go

https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines...

[Anonymous]

Thanks guys. Have a good one