Paid for upgrade money gone out the bank but no email ECT and said shop was busy come back later

[Anonymous]

Paid for a device there was a upfront payment needed... it took the payment from my bank then said it was unable to confirm my card and to try another... funds are still missing from my account and I still was unable to complete my transaction...

[Cleoriff]

@AnonymousYou need to contact customer services asap. Ask them what's going on. They are open now https://www.o2.co.uk/contactus

If they took the upfront cost out of your bank then they obviously were able to confirm your card for that transaction...

[MI5]

Contact your bank too to see if they can tell you if your money has be taken or just reserved as it might not have been taken by O2.

[jonsie]

They usually just reserve the money but there is something wrong with O2's payment system as this happens far too regularly. Call them as soon as possible. 

[Cleoriff]

Bearing in mind the op said 'they were unable to confirm their card'. That seems rather peculiar when you consider they managed to 'confirm' it to take the upfront cost.

[Anonymous]

They have told me payment will be put back 8nto my account in 10 working days... it was an error on there side and apologised and asked if I would like to order again... told them I can't untill they refund me

[jonsie]

Hence my comment about the system issues. 

[Anonymous]

Defiantly jonsie this isn't the first time it's happened either

[Cleoriff]

Always amazes me that they can take money out of your bank immediately...but need 10 days to refund....:smileysad:

[MI5]

Surely your bank can reverse the payment?