Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! credit

I recently charged my credit. Today it says its empty so I checked my texts and for some reason O2 has taken out 10 pounds for some kind of bundle or whatever. When did I ever give consnet for you people to take the money out.

Resolved! changing address

Hi, I want to change my address because I want to upgrade, but I am not able to do so on the website because it requires me to type in a verification code which i cannot recieve because i have lost my phone. Are you able to change my address for me o...

Resolved! New Roaming Rules - took out tariff specifically for international data.... reduction due

I upgraded to an iPhone 7 and took out a more expensive tariff than I usually would due to an offer of unlimited data usage in Europe. Given that European legislation has now changed, effectively abolishing roaming charges, should I now be eligible f...

Resolved! Transfer number and balance

Hi folks I currently have an O2 PAYG sim with Big Bundle auto top ups. I would like to transfer the remaining balance to another SIM for my daughter to use up and transfer my number to a different SIM from another provider (GiffGaff). Which do I do f...

Resolved! SIM Swap issues/delay

24hrs ago I completed the online form to swap my payg micro-SIM (in my old phone) for a new payg nano-SIM (in my new phone, Moto G5 Plus). The swap has failed - O2 deactivated my old phone within an hour, but I am stuck with no working phone, and no ...

can't use phone after keeping old number

last saturday i filled out the form to keep my old number, now i cant send or receive text messages and I can't receive calls, I can make them though. I got through to live help on this site but it was 30 minutes of run arounds, clean sim, go to sett...

Resolved! problem with bundle

Hi there Couple minuers ago i change my tarrif from Big Bundle to normal pay as You go tarrif then when i check on website again my tarrif , website telling my i got pay as you go tarrif so i decide to top up my phone for £10 pound becouse i have to ...

Resolved! I like to cancel my contract, as I am not longer in UK

Helloq As i am not longer in the UK, I like to close my account - to canceled my contract. How I can contact O2 from abroad? I will like to send an email

Phone Bill

Hi there, I am able to claim my phone bill back from my company as I use my personal phone for business rather than having a seperate phone which saves them money. The issue is that the phone bills online only have the air time amount on there and no...

i have a sim only contract and need to buy a samsung phone ? i dont want to buy the 10 pound credit

i need to buy a new phone from 02 but dont need the credit that comes with it ? how do i do that

O2

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