Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Pay Monthly Sim - Delivery address isn't on the list!

Hi folks, I'm having some issues with the delivery address page when trying to purchase a Pay Monthly sim card. I live in an apartment, number 89, but when entering my postcode, the list only reaches 79!I tried continuing, but on the next page for co...

Resolved! Paying off device plan and switching to sim only?

Morning all, I'm currently an o2 refresh customer and am looking to pay off my current device plan and I'd like to upgrade to an iPhone 7. The only problem is that o2 are proving to be pricier than other providers for upgrading, so I've been looking ...

Re: Cancel my contract

HiI had an O2 Business contratct in 2016.I cancel it after 2 months, but O2 is still billing me every month.Also, I can't image why there still is some use of my number, for example, 36 pounds of montly spend in January 2017. At this time my chip was...

Resolved! Unwanted bundle

Yesterday Wednesday June the 7th I had activated a bundle I didn't ask in any way.I'm not in Uk, actually so can't even use it.Would you please give me deducted money back, asap?I need credit for other purposes. Best Wishes Vale

Resolved! Call Divert

I am on a pay monthly contract, I have an iPhone SE, I am away to move to a rural location and therefore need to set up call divert for when I have no signal. I have tried to set it up in phone settings and I have tried the codes however neither work...

Resolved! Phones for under 18's

I am 17 years old and have recently been kicked out of my family home but had a contract in my mother's name and even though I pay for it she has taken the phone I was wondering if there is any way I can get a contract.

Resolved! upgrades

Looking at upgrades to iphone 7 on monthly tarrif - advertised as 44 monthly plus 19.99 upfront but when choosing a tarriff this doesn't appear to exist? Why is it advertised incorrectly?

Double data bolt on not working

I signed up for a 3GB contract with 'double the data' for no extra cost. I have used up 3GB data and have been told that I am out of data. I have a bolt on available for 3GB data, but when I click to add the bold on, whether on the O2 app or on my la...

Resolved! Unable to top up

Why can I not top up my number

Resolved! O2 CANNOT PORT MY NUMBER TO SAVE THEIR LIFE!

I am SOOO FED UP with this o2 garbage and getting ready to cancel my new contract and phone (under the 14 day cancellation policy) I dumped my Virgin phone in favor of O2 last week. So on THURSDAY JUNE 1st at 5:33PM I asked for my old number to be po...

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