Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Early upgrade bill

HiI'm upgrading tomorrow with £91 remaining on my existing contract this includes 25%discount to upgrade early. My normal bill is due tomorrow does this mean I pay off the £91 then pay my new tarriff again as soon as I upgrade or doI pay next month?T...

keep old number

i have just purchased a iphone 6 to replace my iphone 4 but i want to keep old number i cant swap sim as it is a old type simhow do i do it

Resolved! Transferring my number from Orange to O2

Hello, I have joined O2 from orange on sunday using a PAC code from orange to transfer my number, What I would like to know is the temporary number sim they gave me which I am using until my own number is active, Do they over write the sim they gave ...

Resolved! Activating a PAYG sim and setting up an account.

I have received my O2 PAYG sim and need to : 1. Activate it - I believe this has to be done for a new sim by buying a token from an O2 shop (or other facility) - which seems a bit of a unique and restrictive requirement. 2. Register an account so I c...

Resolved! Network selection?

Ok...here's another query which puzzles me (doesn't take much I know!) Why is it, when I go abroad taking my contract S3 and old PAYG Motorola...that i turn both phones on when I land and immediately Motorola finds the network (Movistar) but the S3 n...

Default and no one to help!

Having recently applied for a mortgage, it has been brought to my attention that there is a default that sits on my file from o2 for the Princely sum of £22! A month ago I began the process of trying to contact the illusive credit file referrals team...

Resolved! Phone Bill and VAT

I recently upgraded my contract.My confirmation letter says airtime plan £18 a month and device plan £21 = £39 per month.Plus a £3 discount on tariff for 24 months from date of connection making it £36 per monthDoes the VAT get added onto the £36 OR ...

Resolved! PAC

Hi, I would like to get my PAC number. Thanks

No Service on new upgrade

Wondering if anyone can help, I upgraded to iPhone 7 yesterday as an existing customer of o2. Since then I have been able to use my new phone, no problem. However today, it suddenly read 'No Service'. I went back to Carphone Warehouse and they said I...

Resolved! Customer service really insurance

So I pay for insurance for my phone in the event the worst happens and it did I send off a rose gold phone and they send me a gold phone as they apparently don't insure the phone colour ????????so peed off

O2

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