Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Visual voicemail not working (error 1035)

Hi everyoneI'm having a problem with visual voicemail and wondered if anyone could help as I've called o2 several times and the issue isn't resolved.I moved from payg to contract in March, and had a galaxy s7.My phone stopped charging, so I moved ove...

Resolved! Balance didn't go down

It's very strange that after making a few charged calls these days my balance didnt go down, remaining the same...Btw im on o2 pay&go

Moving number to O2 from Vodafone

I have 4 new O2 SIM only accounts (1 added to my existing account, and the other 3 will be merged later), and 4 PAC codes from Vodafone. I entered the details (one at a time for all four) on the Number porting request page on Friday (before 5:30pm) a...

Resolved! Name change

Would like to update my account to my married name...spend the last 20 minutes on the phone to the call centre to receive an SMS link which didn't work....help?

Resolved! Online payment deactivated ?

Why can't I pay my bill online anymore ?

Resolved! Cancel account

I want to cancel my account with you, but cannot se how or where to do that.

Resolved! EU roaming changes?

Hi, has anyone heard of an announcement from 02 when they they will be stopping roaming costs in the EU? The papers have been full of the news of networks having to stop roaming charges "starting from June 2017", but I can't find anything on the O2 w...

Resolved! Length of Contract

Hello, The final payment of my 24 month contract (Phone & Sim) will occur mid July. Will my coverage end mid-August i.e. do I pay a month in advance? I am looking to leave O2 and join another network so trying to gauge times. Kind regards,

Resolved! Direct debit

I have paid my monthly bill by direct debit for years. The April DD was not taken from my bank account despite there being plenty of money in the account. I rang O2 and they had no explanation but set up the DD again on the same bank account. It has ...

Resolved! Data allowance text messages

I received a text message two days after I had my new 1Gb monthly allowance saying I had used 80% already! At first I though someone might be stealing my data as I had hardly used it. But when I checked I still had around 960Mb left. Why might this h...

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