Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Texting to phones abroad

I have the standard eurozone package which states that I can make calls and texts and use data out of my UK allowance while I am in eurozone countries however I could not find any information on if and how this effects my ability to text to phones in...

Resolved! Expiry date on data allowance for new mobile broadband

Hey guys. So I've just bought a new pay monthly mobile broadband plan. It's the 29-pound per month for 40gb one. (with the first 6 months free airtime) Anyway, I've noticed that the 40gb which I got today (29/7/17) seems to be expiring on 1/8/17. I t...

Resolved! Wrong tariff

I decided to change from the talkalot tariff to the £10 Data Big Bundle. Unfortunately I sent 10BIGDATABUNDLE to 21300 instead of 10DATABIGBUNDLE. But the stupid system has automatically put me on the £10 Big Bundle and deducted the £10 from my credi...

Resolved! Download and Print Bills

Hi, any idea when the long term final fix for issues with downloading and printing bills will be completed? In my last chat with an O2 advisor the host said that O2 were working on a long term solution.Yes, I've cleared the cache and deleted the reme...

Resolved! Ending Airtime Agreement

How exactly do I end my airtime agreement. I paid off my device plan at the beginning of July, and want to change provider to one with better coverage.

Resolved! Extra charges

When I signed up for this plan I was told it would be £16 a month. Just noticed I'm being charged £23 wots goin on

Resolved! My LAST BILL

The following charges appear on my most recent bill but I do not recollect having sent any pictures to anyone.: 19 Jul 2017 18:43 [removed] Picture £0.416 22 Jul 2017 11.08 000000000001234 Picture £0.416 24 Jul 2017 13.16 000000000001234 Picture £0.4...

Resolved! Travel bolt-on?

It's a bit unclear to me how the travel bolt-on works. If I send a single SMS does that cost me £4.99? Second question, how do I remove it (in case it actually costs that much)? There is no button for removing O2 Travel bolt-on in MyO2.

Aerial direct Contract

Hello, I have used thier service for two years and my contract will end this September. One of agent called me today talking about renew my contract. I mentiond to the agent ,I won't stay in UK for more than one year , but he still renewed my contrac...

Resolved! How/why is my Classic Pay As You Go credit going down?

Hi there,Is there any way of seeing how PAYG credit is being used up?I switched to PAYG a couple of weeks ago and I'm frustrated that I can't see where my credit is going. I don't use my phone much at all yet my credit seems to be going down in ways ...

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