Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! over paid bill, need refund

Hello, i made a card payment yesterday to my account and have accidentally paid my air time twice. can you please refund the £34.70 over paid

Resolved! New sim - PAYG

I need to acquire an O2 PAYG sim, but can't find an order page (for an empty sim).I want one with no credit to test for reception in our area (remote in the country). Can I order one, or do I have to go into a shop??

Cost of o2s screen replacement? Percentage to pay each month?

Hi, does anyone know how much o2 charge for a replacement of iPhone 6plus screen? Have no insurance but was told they let you pay monthly for repair but was wondering about an idea of total cost or percentage to pay each month? Thanks

Resolved! Online banking text messages

Im with lloyds bank i can get text alerts about my account every week to my mobile. They are freedo O2 charge any extra if i receive these texts? Martin

Resolved! upgrade

if i wanted to keep the phone i have can i change to a sim only deal instead of going for a upgrade

Resolved! Samsung S8 SIM swap and charged for the privilege?

I bought a Classic P&G SIM card with £10 on it as my S5 mini SIM was too big.Followed on line instruction and within 1hr my new S8 was up and running.Only thing is the combined credit was £1 less after the swap than before.Not worth calling Customer ...

Resolved! 02 £3.50 rip off charge

Set up new bank direct debit details on 02 website as they advise save time go online.Two days after payment should have been taken i recieve a text from 02 telling me my bill hadn't been paid and they would add £3.50 onto my next bill if i didn't pa...

Resolved! O2 ruining my life. No exageration

Long story short I ordered a sim card from o2 in November within my two week cooling off period I called up to cancel it. I was assured it was cancelled. Then two weeks later recieved a bill. Called up again and had been told it was disconnected. So ...

Resolved! What is Next Generation Text Service?

I am seeing this free bolt on in the "Add Bolt on" link. What is this actually?

Resolved! What is O2 going to ship to me?

I recently found that O2 is making a £6 discount on the 2GB tariff and I ordered it to use in the next 12 months earlier today. I am now having the new £19 2GB 12M tariff on my account with the new allowance but I just saw a message saying that O2 ha...

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