This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Unlock device isn't working

Go to solution
Anonymous
Not applicable

on ‎20-09-2017 10:35

on ‎20-09-2017 10:35

I want to unlock my device to put another SIM card in. I'm going on my O2 app but the section is saying it's not working please try again lAter
Message 1 of 8
1,993 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
PhoneChanger
Level 30: Meditator
  • 1344 Posts
  • 66 Topics
  • 101 Solutions
Registered:

on ‎20-09-2017 10:39

on ‎20-09-2017 10:39

You can try live chat, or better to call customer services and they can process the request for you

View solution in original post

Message 2 of 8
1,989 Views
7 REPLIES 7

Go to solution
PhoneChanger
Level 30: Meditator
  • 1344 Posts
  • 66 Topics
  • 101 Solutions
Registered:

on ‎20-09-2017 10:39

on ‎20-09-2017 10:39

You can try live chat, or better to call customer services and they can process the request for you
Message 2 of 8
1,990 Views

Go to solution
MI5
Level 94: Supreme
In response to PhoneChanger
  • 154272 Posts
  • 658 Topics
  • 29425 Solutions
Registered:

on ‎20-09-2017 10:50

on ‎20-09-2017 10:50

Have a look at other options here
https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-S...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 8
1,988 Views

Go to solution
Cleoriff
Level 94: Supreme
In response to MI5
  • 133556 Posts
  • 843 Topics
  • 7624 Solutions
Registered:

on ‎20-09-2017 11:10

on ‎20-09-2017 11:10

Incidentally @Anonymous I have just tried My O2 on my phone and PC and it is working now?

unlock 2.PNG

Veritas Numquam Perit

Girl in a jacket
Message 4 of 8
1,984 Views

Go to solution
Marjo
Former Staff
  • 7881 Posts
  • 468 Topics
  • 55 Solutions
Registered:

on ‎21-09-2017 11:20

on ‎21-09-2017 11:20

Welcome to our forum @Anonymous! Did you have any luck with the suggestions above for accessing the unlocking page?

Message 5 of 8
1,921 Views
0 Kudos

Go to solution
Anonymous
Not applicable

on ‎21-09-2017 11:44

on ‎21-09-2017 11:44

Thank you I called customer service and hopefully will be done within 72 hours thank you
Message 6 of 8
1,912 Views

Go to solution
Anonymous
Not applicable

on ‎21-09-2017 11:45

on ‎21-09-2017 11:45

Thank you for all your comments
Message 7 of 8
1,910 Views

Go to solution
Marjo
Former Staff
In response to Anonymous
  • 7881 Posts
  • 468 Topics
  • 55 Solutions
Registered:

on ‎21-09-2017 11:48

on ‎21-09-2017 11:48

Thanks for coming back to give us an update @Anonymous! smiling Hopefully it will all go well now! Keep us posted if you have any further issues.

Message 8 of 8
1,906 Views
0 Kudos
Top Kudoed Authors
View All
Top