Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Device plan overcharged

I have recently been overcharged on my device plan contract. As most know, pay monthly charges are often split into device plan charges and airtime charges. The point is that the device plan is set from the outset - so 24 monthly charges of £15 and t...

Resolved! keep my contract tarriff & phone but change number, transfer number to new sim only

Hi After much badgering by my daughter and friends to get into 21st Century, I was talked into trying a new phone. My contract had ended so I upgraded to an iphone 6 with new tarriff & data. I have used an ancient nokia for years and i work on a buil...

O2 customer chatline is rude and unhelpful .I regret leaving EE. Do Not go with O2.

Through work I was given a new iphone but it was on O2 when I was on EE. I decided to change as the prices were similar and would probably get phones from work in the future. WORST DECISION ever made. It took 2 weeks to port over my new number. In th...

Resolved! Partner going to France (he's on a different network), will I be charged if he calls or texts me?

As the subject title states, he's going to France for a week, we want to stay in touch via phone, but how much will it cost me if he calls me there? He is on Tesco mobile.Will it cost to receive text messages too?Lastly, how much will it cost me to t...

Resolved! Paused auto top-up to - can't re-enable it "Customer Suspended"

My phone was eating data, so I turned off auto top-up whilst I worked out why. Now I can find no way of re-enabling it. The auto top-up link directs me to a page entitled "Customer suspended" with the message... Sorry, you can’t access auto top-up at...

Resolved! Reduced tariff after end of contract?

Hi, My O2 contract ended recently. I want to keep my phone and number and stay with O2 (I don't want to upgrade). Now that I've paid off my phone I don't want to continue paying as much as I am. Can I / how can I reduce my tariff? Thanks.

Resolved! O2 Huawei mobile broadband

Can I use the dongle in Western Europe?

Self help is good and all that - but should we really be doing your job?

The thing is...if I have a problem that doesn't relate to how I spend my money I am content to Google for hours till I find a resolution. To be fair I've written many articles & solutions to various problems for years so this isn't new to me. But whe...

Resolved! New contract - Transfering number from old network using PAC code

HI there i recently changed to O2 and using the online form gave my PAC code so that i can retain my old number, i did this 24 hours ago but still nothing has happened. I also have not recieved an email or anything saying my request has been recieved...

Resolved! All I would like is to be able to do, is to see how much call time & txting I have left

I would dearly just like a flash message every so often to see how much call time, and text time I have left., out of £16.00 a month. Or I'm going to HAVE to go back to my last and pay only £10.50 a month, which I found easier, when I knew how much c...

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