Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Customer service really insurance

So I pay for insurance for my phone in the event the worst happens and it did I send off a rose gold phone and they send me a gold phone as they apparently don't insure the phone colour ????????so peed off

Resolved! Someone took a phone on my details...

Hi, someone took phone on my details and now I pay monthly for this person. What Can I do? Please help!

Resolved! Difficulty in Paying Final Bill

Hi, I have recently left O2 and need to pay my final bill. Within the 'My billing account' page it says: "Please make a payment online at Make a payment or via Telephone www.o2.co.uk/contactus." However, when I click the first link I get: "The page y...

Resolved! Why have I been sent a new sim card?

I recently changed to a yearly sim only contract. I've had confirmation that it's done and it's working fine. Why have I now been sent a new sim card? Must I insert the new one?

Resolved! CREDIT CARD FOR TOP UP INVALID

Trying to register my credit card for auto top ups but because it expires in less than a month O2 has rejected it. Yet when I do as O2 says and register the new card details, the bank rejects it because it isn't valid yet. Catch-22 - I guess O2 doesn...

Resolved! Using voicemail abroad without having O2 travel

How much does it cost to access voicemail messages abroad without O2 travel? I'm a pay monthly customer

Resolved! iPad 2 Mobile Data Account

I have an O2 SIM for my iPhone 6 and an O2 SIM for my old iPad 2 . I can administer the account for the the phone through the "My O2" portal. I'm unable to add the account for the iPad SIM to this portal view. Ideally, I would like to see all account...

Resolved! Combine all phones

How do I add my other 2 phone contracts to this one so I have all 3 numbers in my account ?

Resolved! How can I change my mobile number?

Hi how can I change my mobile number

Resolved! New phone user Service causing stress

Credit ran out, tried to top up, call the 4444 service for some reason the transaction doesn't work. Try again online and this time it works. Next week I need to top up again so I try phoning and yet again it doesn't work. Go back online and now this...

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