Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Changing your tariff

Hi there!Quick question! I wanted to change my tariff from 2GB to 6GB. If I change it now will I get the extra 4GB now or when my next bill comes through? Thanks!

Resolved! Direct Debit

How do you change the direct debit details for your O2 account?

Resolved! personal data request

Requesting a personal data from O2 what I will get all messages including deleted ones all cals including deleted ones please ????Thanks [all in capital letters edited]

Resolved! Switching from iphone to Pixel 2

I have a sim only deal from o2 on a iphone. If I fully buy a Pixel 2 from somewhere else, will I be able to just use my current sim card with the same plan? I understand that o2 are not directly selling the pixel 2.

Resolved! Upfront fees

I've had 2 upfront fees taken from my account and no notification to say whether my application was successful or not

Resolved! Never been so hard to pay a bill

Hi all, last attempt. I recently left O2, left for EE. Couple days later I recieved a final bill of £30.58 which says it would be taken by direct debit, I didnt have direct debit setup, I always paid online/through the app. I went online to pay it an...

Resolved! Phone has been cut off

So I have a phone and tablet, and have paid the missing amount of airtime for both and the device plan for my phone, leaving some outstanding for my tablet which I'm not sure if I can afford, but I need my phone as I'm going to be away from home tomo...

Phone connection has died

I was only on the phone to one of O2 guru less than an hour ago about another problem & now my phone connection sounds dead. Just a tone.

Resolved! changing payment plan

i want to move my payment plan from my personal account into my joint account but dont see any option to update full banking details on the website. do i have to cancel my current and somehow start a new direct debit in my other account or is there a...

Resolved! Charges for Cancellation

Hi there, hoping that you guys can help me out! I am on a o2 Refresh contract and in a couple of weeks I am able to "Upgrade on us" if I return the handset. What would happen if I choose to not upgrade and cancel my contract? By returning the phone a...

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