Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Buying data

It appears impossible for me to top up my account using my credit cards as all my cards including my Uk card have a residential address in australia which are not recognised either through the web or by voice. Customer service appeared not to be of h...

Resolved! WARNING dodgy text messages claiming to be from o2

Just received a text message claiming to be from O2 saying I'm £20overdue - but I pay by Dr - and just checked my account online and there's NOTHING about being overdue etc!! The phone number in the text ISNT even the o2 number its 0800 111 6121!! So...

Resolved! Unable to print off my bill

Hi,Getting an error message "DASH_ERR04: The account number in the target address is invalid" when trying to print off a bill. Not working in Chrome or Edge, have deleted cookies and all that stuff. I have 2 phones included in the account and it work...

Resolved! o2 payment website down

Everything is down, I cant make payment for play store items. Please call me tomorrow. There really is no reason why I have paid this company and one of the first customers for 20 years... almost.

Resolved! Calls from abroad

Will I get charged if I receive a call from Spain on my pay monthly phone?

Resolved! I lost my SIM. How do I get another?

I lost my SIM. How can I get a replacement and keep the old number? Can I do it on line or over the phone?

Resolved! Unauthorised bolt on

How can unauthorised data bolts on be stopped? There seems only the option ot add more on the web site.

Resolved! Unlimited Data

Good morning, I plan on going on holiday to the north of my country for a few weeks, the site that I’ll be staying has no Wi-Fi and so I’ll need to use my mobile data. I only have 1GB of mobile data. When I went abroad I used a bolt-on that allowed m...

cannot acess my account on line

Bought a new phone yesterday but cannot set up my o2 for this phone.My number is [removed]

Resolved! False advertising and branding of loyalty

Hello everyone, I am making a complaint about my recent upgrade and the way it has been advertised and handled in an extremely misleading manner. O2 are currently advertising a sim only promotion of 5GB data and unlimited minutes/texts for £16/month ...

O2

Forum Posts