Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Silent calls

For the last 3 months I have been getting silent calls where as soon as you say hello the line goes dead. I have been blocking to my hearts content but it is like an unlimited source of numbers they have or the computer has and it is 2-3 times a day ...

This is shocking!!

Had a call this morning, when I answered no one spoke. I’ve been having a lot of these calls lately, must have over 100 on my blocked list, but anyway, I rang the number back from a landline and a lady answered, I explained that her number had called...

Resolved! Call charges

Why was a 3 second call to a Spanish number charged at £1.25? I thought all European calls were now part of your tariff and if not how to justify £1.25 for 3 seconds!?

Resolved! Why didn't my 10 pounds upgrade to a big bundle?

I have been a customer of O2 for years and every time I add 10 pounds on my phone at the correct time I usually get my Big Bundle allowance no problem. This time however it didn't register and I have already run out of minutes. Is there any way to ge...

Resolved! How do I cancel my contract?

I would like to cancel a contract that I am paying monthly for. Please let me know how I do this as I cannot find anything on the site. Thank you

Resolved! Data bolt on usage monitoring

I've just joined o2 on a 4gb per month contract.Turns out it's actually a 1gb contact with a 3gb bolt on. This is fine, but in the o2 app the 3gb bolt on is displayed separately and doesn't seem to tell you what is left like the main allowance does.I...

Cancelled upgrade, refund and tarriff change

HelloI went to early upgrade my phone in store after applying online and paying to do so. Told in store couldnt upgrade due to a tiny scratch on the camera on my phone so cancelled my upgradeThe new tariff and payment plan was applied to my contract....

Resolved! Sim card

Can you temporarily disable a sim card? My daughter has a sim and as a punishment I want to disable it.

Resolved! Upgrade

I have broken my screen on my iPhone 7plus it’s still usable but not pretty. I can upgrade on refresh soon but wondering if I will have to get screen fixed or a price that reflects the damage?

Resolved! Transfer my account to my son

I am trying to transfer my account to my son, who is old enough to have his own account now. But this is proofing complicated. Has anyone else tried to do this?

O2

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