Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Phone still allowing to use minutes even though limit has been reached!

Hi. First time on here, please be sweet I changed the tariff on my daughter's phone, it allowed 500 mins. I had no idea that once these were used it would still allow her to use more!!I honestly believed that once the mins were used, she wouldnt be a...

Resolved! Capping daughters data bolt ons

I need to cap my daughters phone . Last week she purchased 3 data bolt ons without my knowledge. How can I do this

Resolved! Incorrect recycling

My sister in law spitefully handed in my sons phone that I bought him for recycling. How can I get it back. The shop, 02 web and 02 recycling are all passing the buck

4G calling withdrawal

Recently I have noticed that o2 seemed to have pulled the plug on 4G calling in my area and the surrounding area too. It was available for a while but not now can anyone shed some light on this as I find it rather strange that 4G calling was availabl...

Resolved! O2 Signal & BT Wifi

Recently we have changed Wifi over to BT wifi,However ever since we have done this none of us on o2 get signal in the house?Please could somebody help me ?Is the wifi too powerful and blocking signal or can that even happen?Thank you

Resolved! Confusing Contract Vicious Circle.

Hi there to you all. I'm reaching a limit of patience even for myself with what mess a I've been dealt from o2 due to the simplest of mistakes with transferring from payg ee to a pay monthly contract with o2.After an intense security check that trump...

Resolved! £30 off new handset offer finished?

Hi there Had almost completed purchasing a new phone yesterday, using the discount code for the £30 off headset price. I'm certain the terms & conditions of the offer said it was valid this weekend however, today, while trying to go through with the ...

Resolved! Paying for an old phone

I have been paying £18.19 since November 2016 after upgrading, paying the full amount of the old phone off and setting up a new contract. Why wasn't this bill cancelled after the upgrade and how do I get a refund?

Resolved! Scam number

I received a call from 994515492184, and have seen a bill charge £2.34 for a connection. This appears to be a scam... O2 should be advising us not to answer calls from this user.

Bill Download

I cannot seem to download my bill. When I click on Download Airtime Bill it opens another tab (02 Companion Login) which is a blank page. I no longer see Download PDF Bill.

O2

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