Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! 1st direct debit

hi all i am a new o2 customer and loveing the service just wanted to know when my 1st direct debit will be taken from my account i all ready have my 1st bill a fewdays ago .and states it should be payd by the 26th thats it thanks for reading

GDRP & Cancelling my contract early

Hi, I have just recieved an email from O2, informing me about the General Data Protection Regulation (GDPR) - and how this will affect me.The line I am most concerned with is "To keep you connected to our network and manage your account, we need to s...

Resolved! Number Transfer

Bought my new phone last Tuesday (10th April) and phoned to transfer my number from my old phone on the same day. Been into store and spoken to customer care twice who have all said to wait 24 hours.It's now been a week and my number still hasn't tra...

Unable to change PAYG billing address!! Ludicrous!

Looked everywhere to change my billing address to place an order.Live chat amazingly told me that the address I originally register on 'Myo2' can NEVER EVER be changed.How ridiculous!

Resolved! Claim

When I make an insurance claim, does the cost get added to my next bill? Or do I have to pay in the store ?

Resolved! OnePlus 5 stuck on silent.

My OnePlus 5 smartphone has switched itself to silent + I can't get it back off. Any ideas.

Resolved! nokia 5 oreo update

Hii have a nokia 5 which updated to oreo from nougat in february. ever since then the phone has been extremely slow, apps sometimes dont work and the phone sometimes turns itself off. i was told to do a factory rest which i have done 3 times now. the...

Resolved! O2 refresh cancellation + airtime payment

Hi guya, I have a question.I took out a pay monthly contract on 5th April and received the phone on the 6th.I cancelled the contract today and paid for the device in full, but have been told I need to pay the first months airtime. I'm within the 14 d...

Resolved! Uograde silly question!!!!!

Hi all,Bit of a daft question but please bear with me! I have a comtract with O2 for a galaxy s8+ from last year, my wife hated ger iphone 7+ so i gave her my samsung and she gave me her iphone. Fast forward 11 months and now ive had a notification f...

Resolved! Voice mail / number of rings before it comes in

Hi, I have an iPhone 6s which I have just purchased, the voice mail kicks in after just 5 rings. I need it to ring longer before it transfers. The web says its to be sorted via the network provider. Iam a sim only customer. Can you advise how I do th...

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