Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Data usage

I got a message saying I’ve used all my data but when I look at my o2 app it says I still have 9gb left, which should I believe?

Resolved! 3 GB BoltOn is a joke!!!

I got 3gb data plus 3gb bolt during my 24 months contract. Apparently 3gb bolt on goes missing every month!!! Have to spend lots of time on the phone/chat to get 3gb or less as a good gesture until the problem is solved. What a crap!!!

Resolved! 02 marketing calls

Hi I have been receiving calls twice a day every day from 0330 995 8421. I have blocked number but they leave a voicemail. I have spoken to customer services via chat and they said it's 02. How can I stop these calls leaving voicemails.

Resolved! Cant send it receive calls or texts.

I can't call anyone or text anyone. I've checked my app but it says I have no bills outstanding. I did the trouble shoot which told be to reset the phone which I did. I put my sim card in another phone and it did work either. I cant get through to o2...

Upgrading

Hi All - i have a few questions i was looking to know if any of you would have the answers to..I'm an o2 pay monthly customer, i got a contract in october 2016. To upgrade to the new iphone 7 plus i needed to pay £240 and i was able to do so - so ive...

Mobile data connection

Hi, My mobile data does not work whenever I am at work. It says I have 4G connection but cannot use the internet, any apps or iMessage. There is no wifi available and my messages sometimes take hours to come through if they even come through at all.W...

Resolved! Upgrade

Why is it cheaper to get a new contract with O2 than upgrade, with online companies its even cheaper and there not even upfront costs and there are cashbacks too. Ive been with O2 more than 15 yrs !!!

Resolved! Upgrading

I need help. It’s time for my upgrade and in the past there have been really great deals due to being a current customer. This time around they’re not so great. In face I can get better with other mobile providers as a new customer. Any advice? I don...

Resolved! Mobile number change

I have changed my mobile number with o2 but the original number is still being used on my paperwork from them. It should appear as my changed number surely?

Resolved! Can't keep O2 number from CPW on Sim Only

Evening all. My CPW O2 ends 13-3-18. All DD paid etc of course. I wanted to keep my Z5 Compact for 6 months on Sim Only. cpw say no, only upgrade (more on that layer) or stay on £32 3GB, unl, unl.O2 are the interesting ones. They have a suitable Sim ...

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