Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Huawei Y6 2018 freezes and hangs

Hi there,anyone else had issues with the y6 2018when it rings go to answer it, but it takes so lomg to respond the caller hangs up before you can swipe it to green, writing sms it freezes then catches up eventually. Ive tried factory reset, i don't p...

Resolved! WiFi calling - My EE account had it. My O2 account doesn't

I live in a hilly area. It is Wales. Reception is terrible. I was previously using 3 but I bought an O2 card to test the signal (the O2 mast is nearer) and found a slightly better signal was available from O2. I am transferring my account from 3. How...

Sony xpaeria dead battery

No amount of charging is having any effect, phone is copletely dead.Have tried every known hard & soft forced starts, nothing I am in a contract with O2 so what do i do

data not working in ireland

Hi, I've just got an O2 number.Works fine in UK.But when I travelled to Ireland, data isn't working.Data roaming turned on.Anyone know what I need to do? Ciarán

'Trusted Partners'

Hi all,Just wondering why O2 have so many of these supposedly 'trusted partners' who keep calling me all day long.I know I can block the numbers - which I do, but more just keep calling me. Today I've had 3 different numbers call me.In the past I hav...

Resolved! O2 account

Hi guys, I need some help. I have my pay monthly mobile account, I also have a PAYG account for my daughter, who is 8. I want to link my account to hers so I can manage both. I also don’t really want to top her up much as she is young. So what’s the ...

Resolved! Talktalk port - Where is my discount ?

I recently decided to move from Talktalk because of promised discount of 25% on O2 standard prices.I have been told to wait for 48 hours before discount is applied. The 48 hour deadline is fast approaching with no sign of the discount. Is anybody els...

Resolved! Paying for an old phone

I upgraded a few months ago, I sold my old phone to a friend, but for some reason I am still paying my airtime for my old phone, what do I do?

Resolved! Pay monthly Roaming in India

Hi All, I am travelling to India for few months. Standard rates for making calls to UK from India is £2 per minute. I would see option to add bolt-on O2 Travel & Higher Data Limit in non-O2 Travel countries which cost £4.99 a day. While adding bolt-o...

Resolved! Joining accounts - unable to login on My O2 App

I have recently joined my two O2 accounts. This has caused my 02 app to log me out. When trying to log back in, I am told I recently joined my accounts and that I would need to log in using the new details. I’ve tried both details, neither will let m...

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