Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Contract termination due to emigration

I've permanently moved abroad but I still have 12 months out of a 24 month contract left to run, my o2 shows my puk number, my phone came with the contract, purchased from carfone warehouse.What are my options? How do I cancel etc?Thanks in advance

Resolved! Upgrade fiasco

Hi, i have had some shocking service from O2 this week. 1 week ago i arranged online to upgrade my phone and contract after being well out of contract. i agreed to a new deal with an iphone 7 refurb black, to be delivered the next day.....it later tr...

Having to pay £300 deposit for a phone that I never recieved??

Hi all,a few months back I decided to order a phone offline and get it delievered to my house on next day delivery.I was told that I couldn't get my phone until I showed my ID to someone at a local O2 store, I took my ID into one of their stores and ...

Resolved! Messages

Firstly can someone tell how do you get to read the messages that my hot spot box says I have please.And secondly when did the tariff charge go up and why wasn't I informed of this.

Resolved! Reduced app streaming

Hi, this has probably been covered before but just thought i'd ask the question.I have a iphone app for cctv IDMSS which seems to stop working regulary ( after a few seconds ) , on various signal strenghts 3 up to 5 bars.No issues when in anyones wif...

Resolved! Upgrade has happened but given new number

Hi. I upgraded today to Samsung 9 plus. All docs came through. I wanted to simply upgrade the phone I had.checking just now and it seems o2 are sending me a new phone with a new number as opposed to keeping old number which I use for a charity on cal...

Resolved! Device plan settled, still paying

Hi there, I'm trying to find out why I am still paying the same amount per month even though I have fully paid off my device plan. 2gb data, no additionals = £29.84 p/m... This is not right surely? I need a new phone but am considering switching beca...

O2 4G spectrum purchase

Just read some fantastic news that O2 have bagged all 40mHz of the 2300mHz 4G spectrum. I have two questions: 1. When will this actually come into operation? 2. Which handsets are compatible with the new band and will be enabled to take full advantag...

Resolved! I need a VAT invoice for my O2 device plan

My monthly bill has been split into airtime and devide plan. Previously, when combined, a composite VAT component was shown levied on everything. Now, it is shown on the airtime bill but not on the device plan, which does not contain Telefonica's VAT...

Resolved! new phone same number

Trying to keep the same number as I switch from Three to O2 and having trouble as the O2 site says my number is already taken. How do I resolve this?

O2

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