Help with viewing previous bills

[Christine]

Can anybody help me with viewing previous bills please? I have got as far as 'view previous bills' but when I click on my phone number, it tells me to choose which phone it is out of about 20 different options! My phone is very old and is not listed on there! Thanks in advance

[MI5 · Accepted solution]

Hi @Christine have a look at our help guide here https://community.o2.co.uk/t5/How-to-Guides/How-do-I-get-to-the-Download-Bill-page/ba-p/1014096
It shouldn't matter what your phone is?

[EmilieT]

Hi @Christine, did you get a chance to look at the link @MI5 shared above? Please let us know how you get on with this 

[Christine]

Hi there,

Thank you very much for your help! I finally managed to view my bills but unfortunately I could only see 6 months worth. In the end I phoned customer services who could only do the same. I did manage to find out when the contract first started though which was in 2010!!! Thanks for your help

[MI5]

Glad you got there in the end

[Christine]

Hi EmilieT.

Yes it was a big help thank you. I didn't manage to find out everything I wanted to but it was a big help   After spending most of the day chatting to customer services, I think I have the problem sorted. I'm keeping my fingers crossed!  

[EmilieT]

Rally good to hear, thanks for the update @Christine