Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Pre Order

Hi, So I have the Samsung S20 Ultra on pre order which was due to be delivered in store on the 31st March. Ive been trying to contact someone at O2 to try and have this delivered home instead but unfortunately cant speak to an actual human! Does anyo...

Coronavirus lockdown

Hello,So everybody is on lockdown and as of today I no longer have income coming in, being self employed it’s looking like it’s going to be a while before I get any sort of help money wise, I’ve applied for universal credit but so has half the popula...

Cancelling my phone contract

I want to cancel my phone contract... it says I’m all paid up I would like to discus with someone on the phone... can never get through? HELP

Resolved! Netgear MR1100 Antenna

We have a Netgear MR1100 connected to a Poynting XPOL-1, 2dB, 5m Cable. We are at the maximum height and can only get 2 bars. Keeping in mind signal loss, can anyone suggest whether we should extend the cable or instal a higher gain Antenna. We know ...

Canceling my expired contract

I have called to cancel my monthly SIM as my contract has finished and I don't use the SIM ever!I was told it would be canceled in Feb! Why am I still getting bills still in April! Customer services is an absolute joke why isn't there online personne...

Sim only contract

This is the first time I've had this contract so what do I do when my contract runs out

Resolved! Billing

Due to the effects of covid-19 my income has changed massively and i am going to struggle massively to pay my bills. What are my options with my o2 bill?

Text message from'O2' saying that there was a problem with my bill

Hi, i got a text message from +447776966355 with the body of the message saying O2: We were unable to process your latest bill. In order to avoid fees, please update your payment information via: (link to somehwere which i wont put here) Is this a sc...

Coronavirus

What do I do if I can’t pay my bill due to Coronavirus

defence discount service

why will it not let me dd a discount code for a new tablet

O2

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