Scam?

[Adam12]

Anyone else had a text from 07519 305752? It said O2 unable to process my bill and to update my billing details to avoid fees. Included link takes you to a convincing O2 login page, but when I checked my account through the MyO2 app, the latest bill shows as paid. Source of text is registered in India. I assume it's a scam, but perhaps O2 could confirm?

[TallTrees]

Hello @Adam12 

Yes there are lots of members who have had a scam text about a bill.

Do not open any links.

Please be alert at all times as these scams are regular. Always check

your account on MYo2 first.

Good Luck and welcome to the o2 community forum 

[Jan1]

I just had the same text but unfortunately opened the link.....

I quickly realised it was a scam then went to my O2 account to change my password. Do I need to do anything else?

[MI5]

@Jan1 

Just opening the link won't do any damage, but if you entered your details, changing your password will be sufficient to protect you. 

[Jan1]

Thanks!

[Martin-O2]

Hey @Adam12, @Jan1   I can confirm that It's not a genuine O2 message. Please do not click on any links or enter any details.

Please forward the message to 7726 and our team will investigate the source. We have more info & advice around phishing and smishing scams here, which we hope helps you remain vigilant against such scammers. 

[Bambino]

@Adam12 , @Jan1  

After you forward it, here's how to permanently block the number that has sent you the text.

https://www.androidauthority.com/how-to-block-a-phone-number-246484/

https://support.apple.com/en-us/HT201229

[Hats]

Had the same from a different number.

[MI5]

There are quite a few different numbers as they are just computers sending the texts and can easily change to number or name to say anything.

[Bambino]

@Hats Report it by forwarding to 7726 and then block it. It's all you can do.