Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! How can I find out how much is outstanding on my device?

Hi there, The app used to tell you how much was left to pay on your device, but now it doesn't tell you any more. I have tried my account on the website and I can't find it there either. My bill doesn't split the device and airtime cost. Both of thes...

O2 - Awful call quality. Mutes intermittently & sounds underwater.

After calling O2 customer service so many times and getting no resolution I now have to rely on Whatsapp calls. Very embarrassing that while using O2 network to call anyone I have to warn the other person that when the call goes silent for many secon...

Resolved! New order

I have ordered a new phone, which comes with a free gift of a samsung watch active. What’s the process for claiming it/ choosing it? Thanks

Resolved! tracking a lost phone when battery is dead

One of the phones on my account has been misplaced. Is there any other way of tracking it to find it other than find my iPhone as the battery is dead and there’s no location on it

Resolved! Contract

Can I get a phone on contract, paying monthly when I’m 18 and have a stable job? Will my credit check go through?

New Zealand 4G slow

I’ve just arrived in New Zealand, I have the bolt on for roaming here and after trying for a couple days, my internet is SOOO slow, I mean won’t even load some games that need internet let alone play them anyway. The strange thing is that I have 4G b...

How do you give feedback to o2 customer service representatives?

Hi everyone,as i highlighted thankfully i got sorted.Last night i planned to pay for the phone i got on refresh,to go on a sim only deal.Simple i thought,lol.Got put through,spoke to a girl,told her i wanted a sim only deal.Naturally she explained i ...

Unexpected response from network

I am trying to set a divert from my O2 number to another number on another network, but when I try to set the divert I get the error message "unexpected response from network". If I try to ring this number it connects fine but for some reason O2 wont...

Sim delivery

Order [Removed] has not yet arrived. Ordered five days ago. Where is it? Geoffrey Beckett

End contract

Where do i find out how much i need to pay to finish my contract

O2

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