Pay Monthly
Get help and support from other community members with your Pay Monthly service.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 121640 Views
  • 27 replies
  • 5 kudos

Resolved! changing address

Hi, I want to change my address because I want to upgrade, but I am not able to do so on the website because it requires me to type in a verification code which i cannot recieve because i have lost my phone. Are you able to change my address for me o...

Anonymous by Not applicable
  • 649 Views
  • 3 replies
  • 0 kudos

Resolved! New Roaming Rules - took out tariff specifically for international data.... reduction due

I upgraded to an iPhone 7 and took out a more expensive tariff than I usually would due to an offer of unlimited data usage in Europe. Given that European legislation has now changed, effectively abolishing roaming charges, should I now be eligible f...

Anonymous by Not applicable
  • 1076 Views
  • 6 replies
  • 0 kudos

Resolved! Transfer number and balance

Hi folks I currently have an O2 PAYG sim with Big Bundle auto top ups. I would like to transfer the remaining balance to another SIM for my daughter to use up and transfer my number to a different SIM from another provider (GiffGaff). Which do I do f...

Resolved! Credit

Can you tell me why you are charging me for calls when I top up every month on the 16th on payg I also didn't have use of my phone I had to get new sim from you

Anonymous by Not applicable
  • 756 Views
  • 4 replies
  • 0 kudos

Resolved! SIM Swap issues/delay

24hrs ago I completed the online form to swap my payg micro-SIM (in my old phone) for a new payg nano-SIM (in my new phone, Moto G5 Plus). The swap has failed - O2 deactivated my old phone within an hour, but I am stuck with no working phone, and no ...

Anonymous by Not applicable
  • 2596 Views
  • 4 replies
  • 0 kudos

can't use phone after keeping old number

last saturday i filled out the form to keep my old number, now i cant send or receive text messages and I can't receive calls, I can make them though. I got through to live help on this site but it was 30 minutes of run arounds, clean sim, go to sett...

Anonymous by Not applicable
  • 875 Views
  • 5 replies
  • 0 kudos

Resolved! problem with bundle

Hi there Couple minuers ago i change my tarrif from Big Bundle to normal pay as You go tarrif then when i check on website again my tarrif , website telling my i got pay as you go tarrif so i decide to top up my phone for £10 pound becouse i have to ...

Anonymous by Not applicable
  • 765 Views
  • 3 replies
  • 0 kudos

Resolved! change of name

I have been told to down load a form from the O2 web site to change my name but i cant find the form ... any ideas please

Anonymous by Not applicable
  • 1239 Views
  • 7 replies
  • 0 kudos

Phone Bill

Hi there, I am able to claim my phone bill back from my company as I use my personal phone for business rather than having a seperate phone which saves them money. The issue is that the phone bills online only have the air time amount on there and no...

Anonymous by Not applicable
  • 776 Views
  • 2 replies
  • 0 kudos