Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Contract

Iv rang over two weeks ago and had my number changed over to new contract but why are you still billing me for old phone contract still? Have now cancelled direct debit.

here is your code which i did not ask for cant get to speak to anyone

code for mobile i did not ask for nobody at 02 to help

Stopping use

I pay the monthly bill for a phone, I want to stop that phone being used temporarily. I was told this was possible, can anyone help?Thanks

Furious with 02. You have disconnected my iPad and have sent me a default notice URGENT

02 have disconnected my iPad! I have been trying and trying to reach them this applies to a personal contract. I owe 02 around £60 for the iPad that is late because my income has been seriously affected by COVID-19 I am a self employed business owner...

Delivery

With what's going on in the world at the moment is devices still being delivered

Upgrade

⁹hi i am due to upgrade today but on a 36 month plan why is this i want a 24 month plan instead

Returns

No means of Returns to o2. Webcaht down, 202 number not responding. 14 days time frame running out.

Number transfer

Bought my sim which arrived Saturday when I purchased it I put pac code in to transfer number , still not transferred , Filled in the form yesterday despite not sure needed to , still not transferred , can’t speak to a human at 02 unless my phones st...

Returns

How can I return newly ordered phone if customer service is closed down? Now one answer emails or lines. I emailed several times, message on Face book, without any responseI recently upgraded my phone but I am not happy and I want to change it.O2 is ...

Phone in stock, but hasn’t been despatched.

Hi there. I was wondering if someone could help me. I placed an order for the Samsung galaxy flip phone on 18th March. It was accepted online and payment was taken, however at the time, the phone was out of stock. For the last two days, according to ...

O2

Forum Posts

Read here to learn how to apply a Blue Light discount!

Welcome to the Pay Monthly board!

Contract

here is your code which i did not ask for cant get to speak to anyone

Stopping use

Furious with 02. You have disconnected my iPad and have sent me a default notice URGENT

Delivery

Upgrade

Returns

Number transfer

Returns

Phone in stock, but hasn’t been despatched.

My latest bill

Change payment date

Sim swap

Changing Payment Date

Transfer account