Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Returned handset to exchange,couldnt get a deal I wanted wont put me back to my old tariff

I returned an upgrade I made cause I seen for the same money I could get the newer phone.O2 couldnt match it.So I thought by returning I go back to my old tariff.Apparently not.I to take out a new contract otherwise I'm overpaying for less data.Talk ...

Resolved! Viewing past bills

I am trying to view previous bills for a phone that was on my account. The number was transferred to another provider last week. The number was removed from my account and I need to view November and December's bills for that number. Any ideas?Thanks

Resolved! Spammed by bill notifications

Hi, I've been an O2 Pay Monthly customer for many years.Every month I receive a text message and an email from O2 telling me that my bill is ready to pay. I used to have the awful My O2 app installed as well and that started sending me notifications ...

Data

I’ve paid my monthly bill 31st December midnight. My data still hasn’t reset. Why is this?

using data while in europe 02 zone

how do i use mobile data abroad

Resolved! Contract Cancellation

My current device and plan was set up through Carphone Warehouse.I am nearing the end of my contract and looked at upgrading early. They gave me the upgrade fee but you can’t get the same deal on upgrade that I was looking at.They said I should phone...

Resolved! Cancellation fees - seriously forgot I'd taken out a new O2 contract

I took a contract out over online chat at the end of November then due to my memory completely forgot and changed my provider (within a couple of weeks). I don't know how I did that but somehow I managed it!I ported the number over to gifgaff. I then...

Resolved! o2 text from +44 7704 693778 is this a scam?

Hi, My family recieved the text below, it seems very much like a scam? From +44 7704 693778 saying: FromO2:We were unable to process your last bill. To avoid suspension on your contract , please update your billing information now. [Link removed]. Th...

Resolved! Typical port time

Hello there, I bought a Pay Monthly SIM on the 25th and I supplied the PAC code from my previous network to keep my number. The switch did not work on the 27/12/2019 port date and it is now due tomorrow, on the 02/01/2020. At what time does the switc...

Resolved! Phone

Can you tell me when I got my iPhone please

O2

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