@Moore33 If not collected within 7 days it will be returned and cancelled.
Collecting your order
To collect your order in store, you'll need to bring your 4 digit collection reference, which you'll find on your confirmation email, and your passport or UK photo driving licence.
If someone's collecting for you, they'll need to bring the confirmation email which includes the 4 digit reference code and photo ID confirming both yours and their identity. This should be a passport or UK photo driving licence.
We'll look after your order for seven days – if you haven't collected by then we'll cancel the order and give you a refund.
Need help setting up your new phone before you leave the store? Book an appointment with an O2 Guru and they'll help you get the most out of your new tech.
https://www.o2.co.uk/help/phones-sims-and-devices/collection-and-delivery#section1
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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