Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! End of contract

Hello, my current 24 month contract comes to an end on 12th Feb, I will buy getting a new phone and contract through a 3rd party site as it's cheaper. Just wondering if I could order the new phone before then or wait and get it delivered on the 12th?...

Cancellation impossible

Hi there iv been trying to cancel a contract that’s well out of contract,the SIM card is lost as not used it about a year so I can’t get texts and I don’t know passwords!!!It’s impossible to cancel,iv phone probably about 5/6 time’s,spent hours on ch...

Contract cancellation impossible

Hay everyone, please help. I have been travelling since Jan and have been paying for my contract since it ran out on the 24th of Sept. I've tried cancelling it loads but as I'm living in New Zealand and it costs a fortune to ring and since leaving ho...

Resolved! Add another phone too my

I phone 8

Resolved! Can I sell my phone but carry on paying my contract?

I started a pay monthly contract in May 2019 for an iPhone XR. I didn’t like the phone much when I first got it and considered returning it straight away but didn’t want to go through the hassle and decided to at least give it a try. Without realisin...

Resolved! Change service provider

Anant

Resolved! Closed Accounts

I've closed my account but forgot to download previous bills before closing. Can I still grab my old bills?

Resolved! Upgrade

I’m due an upgrade and want to stay with o2 and keep my number but I’ve found a better deal offering airpods and Cashback on o2 from a different supplier is it possible to get my number transferred to the new contract when it’s with 02 already?

Resolved! Callers only get one ring when they dial me

I currently have an iPhone XS and ever since I bought it, when people ring me they get a single ring in their ear and then it goes silent, however my phone actually continues to ring.What happens then is I get people thinking the call hasn’t connecte...

Resolved! Wi-Fi calling disappeared - Sony XZ1

Hi all,Was expecting a call today - never came through. Wifi calling icon was up, but then tried to check voicemail and it didn't connect the call, so I restarted the phone.Now the icon is gone - and the option to enable WiFi calling has disappeared ...

O2

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