Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Refresh

I have just upgraded early through 02 refresh, I was not on it before, do they take my current phone back and when/how do they do this? There was no information of this when I chose the new one. It just said nothing to pay upfront and how much my new...

Resolved! 14 day policy’s on return for exchange

I recently purchased the XR on contract and noticed a 14 day return policy for an exchange. I have since realised the new iPhone 11 is due out and contracted 02 customer services about an exchange. They told me I would have to return the XR 1st (whic...

Resolved! Sharer Plan device to 4G Pocket Hotspot

Can you data share?I have just upgraded my phone to S10 and is registered as a device to share my data (20GB). Can I share to a Huawei 4g Hotspot data sim only device?

Resolved! Keeping my old number

I have recently got a new pay monthy sim from O2 and want to import my old numer from Giffgaff. There was an option to do this when I ordered the Sim but I didnt know my PAC code. When ordering it said I could do this later anyway. How do I do this n...

Resolved! Charge to mobile

It won’t let me use charge to mobile anymore

Resolved! View phone calls

Hiya, anyone know how I can view phone calls made last night on my phone before my October bill arrives please? I seem to only be able to view calls from previous bills not since..... thanks in advance

Resolved! Calls to/from Spanish mobile

Can anyone help. I have a monthly contract with o2. My Mum has moved to Spain and is getting a Spanish mobile. Will I be charged for making and recieving calls to her new number?

Resolved! Calling from Morocco

Can I use my data and minutes to call from Morocco?

Resolved! want to terminate contract

Hi there,I have fully paid monthly device plan. And now I wish to terminate the contract in order to do a new contract with sim only. What do I have to do?

Resolved! Signal

We moved to New house but on this house we got really poor signal indoor any idea??

O2

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