Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Mobile data roamng

Hi I have a Nokia 3.1 on an o2 pay monthly contact that includes mobile data. Mobile data always works in UK, and worked in Switzerland in August. It has failed to work in Madeira in September and Portugal in October. Contacted 1st and 2nd line suppo...

Cancelling o2 refresh right away

I've just taken out an o2 refresh contract of just one month and paid off the phone up front. I want to cancel that contract right away so just pay for one month's use. I've just spoke to someone on the live chat and they say that's not possible, eit...

Resolved! O2 Travel Inclusive Zone Bolt-On Not Activated

Hi,We’re currently travelling in the USA and we both have the same sim-only deal with O2 (£25 per month both have travel bolt-ons added to our accounts).on arrival here we got the usual roaming text from O2 and mine was as expected - 120 calls and te...

Resolved! Hi I am wanting to get my phone back on. I am currently on the sick As I have had major surgery

£110

Network

Is anybody else having issues with 4g not working and trouble staying connected in a phone call both using WiFi and traditional also sending texts?

Resolved! My air time bill

Hi, I am currently on hold with my account due to financial circumstances. I am paying the bill off within the next 2 weeks but I am just wondering why two device plan bills have been taken out of my account this month? When the device plan Bill's ha...

Resolved! Upgrading but use original sim

I’m planning to upgrade and got to the basket and it’s asking me if I need a new SIM card. What will happen if I keep my original SIM card and put this in new phone? Will I keep same number? Will everything else transfer? How do I get my current phon...

Resolved! bolt ons

I would like to remove bilt ons?

Resolved! Cuba

Hi, does anyone know if you can use mobile data in Cuba on 02 travel charge.

Resolved! Bill date

How can I change my bill date when the app is unavailable for chat eveytime I log on

O2

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