Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

End of contract - pay monthly Sim

Afternoon, Current O2 customer contract coming to an end - i have ordered a monthly sim card which has a new number but i want to keep the same number - awaiting the for the sim to come will that come with a pac code as when i phone O2 I cant get thr...

Payment

I will like to discuss about payment settings plss I can’t pay all the money

add a bolt on but then I try to use and I cannot

For the 3rd time I tried to add a Bolt On, received notification by email and text from O2, but then nothing works in terms of Data, now I am afraid of been charged 3 time when I just wanted this once, any advice in what can I do to make it work, my ...

Contacting o2

Hello. Can you please tell me how to contact you? I am trying to call every number I could find on the website or on the letters from you and since 3 days every call is rejected saying "we are unable to take your call right now. Please try again late...

14 day exchange

So I stupidly don’t check what size phone I upgraded to and I need to go bigger. I was going to exchange under the 14 day change of mind but it says to contact o2. How do we contact to exchange when their lines the only open at the one time for emerg...

Resolved! Cashback on a Samsung phone

I have purchased a Samsung A51 through O2 on my monthly account. This qualifies me for a £50 cashback from Samsung for which I need an invoice. I can't seem to find the right department to provide me with the invoice. Everyone is too busy to answer t...

New contract Rpi increase

Can anyone tell me, if I take out a contract today, will the price I pay be the sticker price or will it have the rpi increase on it? On the page it says this: "This rate is announced in February and your bill will be adjusted by this amount in April...

Where is my free Disney plus offer

Hi, I signed up to a new sim only contract which has 6 months of free Disney plus? How do I get it? My o2 shows Disney plus is not free?

Resolved! Text from O2 - Bill payment

Hey O2 FamilySo I had gotten a message from I believe yourselves on Wednesday and it claimed I hadn't paid my bill for March/April however I had paid it last Friday 28th March. My query is that IF the card details were wrong your system should have s...

Outstanding balance

I left o2 a few months ago and was told there is a balance remaining on the account but I've not received a letter and cant ring the customer service to find out. Any ideas?

O2

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