Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Scam text sent from o2 asking for billing details

Just received scam txt stating from o2 wanting to relook at my billing details??? Didnt click. I screen shot and delete. If you need info email me i will gladly forward it on.

Wrongly charged for phone call plan has unlimited minutes

I have been charged £4.17 for a phone call to a UK number however my plan has unlimited minutes. How do I go about refuting the charge? Thank you

Resolved! Primary Network not available 'SIM not provisioned'

Please can anyone help?! I upgraded my iPhone from SE (SIM only) to 11 (Pay monthly) on Monday, and was provided with a new Nano SIM, which I think I have inserted correctly. Immediately on the new phone I have no 2G, 3G, 4G or 4G calling in the top ...

Deposit

Hi I paid a deposit of £500 to get my phone, just wondering if it goes straight into your bank account when the 3/4 months of paying is up. Because I don’t want it as credit rather the money back in bank

Resolved! Reconnection.

Ok so i was late paying my bill meaning all out going call got diverted to payment line. I have paid this and told i would be reconnected within 24 hours but usually sooner!! But im still not back to bormal service! Why ?

Data: Less than Normal

Hi,I hope someone can help, I’m not sure if anyone else has had this issue, bought a contact Jan 19 with 30GB of data, had absolutely no issues, get a text this morning saying I’ve used all 10GB of data and to purchase more if I need to, this obvious...

Free data to help stay connected

It has been announced that mobile services are giving free data to help stay connected. I live alone, no internet and just rely on my data which is getting very low. Is this something you are offering so people like me do not feel so isolated with th...

Resolved! Upgrade to unlimited data still in my first 3 months

So I recently upgraded my plan from 12gb to 100gb a month, now with corona I'm stuck at home, 100gb isnt enough to see me through and I want to upgrade to unlimited data. I have no wifi so the data is my only means to access the internet and I'll run...

Resolved! Change of mind policy

Due to coronavirus I cant seem to contact anybody to return a new phone I received as an upgrade as I want to change it. I dont want the 14 days to run out or will o2 extend this? I've tried all channels but it says I need to contact somebody to get ...

credit

trying to get online to 02 chat but its not showing anywhere , they told me would be adding credit to my phone due to their error buts not added and that fifteen pound is vital to me in todays circumstances , i have emailed the complaints team but st...

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