Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Wrong address

My order has been dispatched after adding a delivery address since the stores are closed, problem is it is the wrong address, I have had dpd halt the delivery today but I can't get hold of 02 to change the address.How can I sort this?

New contact Wrong email address given

I have taken a new contact out, I have given the wrong email address is this a problem.I can’t get in touch with anyone because all lines are closed, The phone should have been here next day still nothing has arrived. But have taken the money out of ...

Resolved! I need to no how much I ave left of my phone to pay off

Hi my phone number is xxxxxxxxxxx can you tell me how much is left to pay off my phone thanks [mod edit: please do not post personal information on the public board. Thanks!]

Have not received my £500 deposit back for iPad Pro that was supposed to be credited to my account

Hello,I am hoping someone can help as I have tried reaching someone and nobody is answering the phones atm. I paid a £500 deposit for my iPad Pro which I was told would be credited back to my account after 3 months of paying on time. I have done this...

Can’t get through to o2

Can anyone help me?I have been trying to get through to o2 for weeks now I have 2 problems1. my bill is not what was agreed and is much higher than expected2. Due to COVID I may no longer have a job I have tried 202 & 0800 902 0217Both say due to hig...

Contract cancellation%20due%20to%20death

How do I cancel the contract of my mum's phone who has sadly passed away.

Resolved! Recent Ugrade

Hi, I've recently upgraded my sim only contract to 12m. I'm supposed to receive my new sim today. At the website it says you will et Disney+ for 6 month with any upgrade option. but while upgrding it didn't gave me option to add Disney+ . when I go t...

Resolved! Do home delivery require ID? For a new phone contract

Hello I just want to ask someone something, Do anyone know if I need ID for a home delivery for a new phone contract, Because someone stole my wallet and I had everything inside like passport atd I just have credit cart at the moment . thank you

Covid19

Can i freeze my account temporarily because of losing my job?

I have 2 o2 extras to redeem can I redeem Disney+ twice to single D+ account

I have 2 phone numbers that were renewed recently, can I redeem Disney+ twice to the same Disney+ account to get a total of 12 months indstead of 6? It was possible with netflix before. But redeemig this time is a redirect to disney+ instead of a cod...

O2

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