Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! New pay monthly Sim

HiNew O2 customer, and have received pay monthly Sim. When I put new sim into my iPhone 6s I'm getting the message 'iPhone is not activated'. My iPhone is unlocked, and not sure if problem is with sim or the phone. thanks

Payment

I am trying to call the O2 payment management team to discuss about my late payment due to the circumstances but it is not possible to connect. Last week they had the option to speak about bills, payments. Now they just have the option fraud or stole...

Pay off remaining contract and move to SIM only

Hi, Can anyone advise how to do the above? Want to pay off the remaining contract in the app and then have my existing SIM card amended to a new SIM only tariff. Thanks.

corona virus unable to pay bills

Im struggling to pay my bills at the moment due to being self employed and not having a pay cheque for 3 weeks due to the corona virus outbreak, I cant get through over the phone and there dosent seem to be any options online that will help me out, m...

No dispatch email

I ordered a pay monthly phone contract on Monday expecting delivery Tuesday. I’ve had all the emails regarding contract and one saying they have received my order and I should hear back within 24 hours, my phone has obviously not been delivered and I...

Will my current insurance cover new phone bought with insurance payout?

My phone got stolen while abroad 3 months after I purchased a 36 month contract. My O2 insurance didn't cover theft, but I had travel insurance and now finally my insurance claim paid me the cash. I had the iPhone 11 Pro Max, but I'd like to purchase...

Resolved! Payment of bill not correct

I have tried for 2 hours to get in touch with a human from o2,is this not possible? I've tried every platform,can someone direct me please

How to pay of device plan

Hey can anybody help me!Tried to pay my device plan but my 02 app says ring 02 all the time.Does anybody know the link to just pay this because every time I ring 02 I get told I can do it on the app which I can’t

SIM card won’t let me call or text

HiNew iPhone 11 Pro received today, I have put in the new SIM card but I am still unable to text or call. I’ve tried to text the 20220 number to swap my sim but it won’t let me do that.Any advice on how to solve this?Thanks

Resolved! Payed price for old tariff despite changing to new tariff online

I recently changed my tariff on o2 to the 18month 5gb sim only unlimited mins and texts tariff @ £12 p/m yet my latest bill came out as the price for my previous tariff @ £13.32 which was a 2gb 12month unlimited mins and texts plan. Looks like the ne...

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