Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Cancelling contact due to poor signal issues

Hi allI have been with o2 since 2018 , up until June of 2019 i had no problems . Since then i have terrible signal continuous dropped calls, water /darlek sounds plus people cant get through at times and I can not call out at times. Last November i w...

Resolved! Early Upgrade to Sim Only

I have a Pay Monthly contract currently active but My O2 says that I can upgrade early for free.I am not looking for a new phone, I am looking to go Sim Only but I don't want to buy a Sim Only Contract and end up paying for two contracts at the same ...

Change direct debit details

Hi I want to change my direct debit details for my 2 Ipad accounts. The security process is to send a tex to submit a code. Ipads dont accept text messages. I have changed the sim and out it in a phone, received the text message, applied it to my onl...

Extra charges

I'm being charged £4-50 a week in my extra charges for globway bv I've not subscribe to anything so can you tell me what it's for please

Resolved! Want to discuss contract / cancel

Hi All,I've found a deal on a phone and I'm looking to discuss with O2 to see if they will match/better it. Failing that I need to call them to discuss cancelling the contract.Whatever I do I can't seem to connect with someone. I imagine this is due ...

Phone delivery

I upgraded my phone on the 24th March and it says next day delivery however it's over a week later and it's still not delivered. I know with lockdown everything is crazy but I just want a ETA. Anyone else not had their phone delivered?

Extras

I upgraded my phone yesterday, and the phone option I chose had free apple tv subscription and Disney +. I’ve been able to activate Disney, but does anyone know how we get the free apple tv subscription too? There wasn’t anything with my phone that w...

Quer payment

Hi,I am wondering due to the current circumstances and financial pressure faced - is it off for 02 to withhold payment with customers?I am unable to speak to anyone through live chat or customer services on phone.This would be short term and an agree...

Charge to mobile

Hi there im a new customer been with o2 for about 10 days even paid my first bill early paid extra as well. when will i be able to make small digital purchases ive tried a few times but says payment unsuccessful all the time ? tried to contact o2 via...

people on vodafone network can't get through to me

No-one who is on the Vodafone network can ring me on my O2 network. They get a message saying my number is not available. I have complained about this before but now i am working remotely this is getting very frustrating as my clients can't ring me. ...

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