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Keep my number form

Sophie_h2512
Level 1: Joiner
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on ‎08-04-2020 15:16

on ‎08-04-2020 15:16

Recently purchased a new pay monthly sim and filled in the ‘keep my number form’. However, I just received an email from o2 saying that I filled it in wrong. I was just wondering if anyone could tell me the correct way to fill it in, please. Thank you!
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MI5
Level 94: Supreme
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on ‎08-04-2020 17:24

on ‎08-04-2020 17:24

@Sophie_h2512 

If your number is already with O2 you cann6use the online form. You need to call customer service Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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