Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 236118 Views
  • 2 replies
  • 2 kudos

Resolved! Changing network

Hi,I was persuaded to change supplier from O2 to BT. I changed my mind immediately but because I changed on the Friday I was unable to change back for 2 days.I rejoined O2 as soon as I could. I have now received a huge bill £280 plus. Help!

Barbara1 by Level 1: Joiner
  • 887 Views
  • 4 replies
  • 0 kudos

Resolved! Samsung fold

Any ideas when the galaxy fold will be supplied by 02. Currently is only available at ee or direct from samsung

Mixin1269 by Level 1: Joiner
  • 699 Views
  • 3 replies
  • 0 kudos

Call barring

Hi all, I lost my phone on Friday 21st Feb and luckily found it on Saturday 22nd. I had 2 bars placed on my phone, IMEI and bothway bars. After numerous phone calls to customer service and 2 different sims, I still cant use the phone for calls, texts...

LizzyJo by Level 1: Joiner
  • 992 Views
  • 4 replies
  • 0 kudos

Unlocking

I tried to put a virgin SIM card in my old Samsung Galaxy S6+ today but it asked for a code.I’ve contacted o2 and sent 2 requests for unlock and they are saying it’s not an o2 phone. This was paid off 3 years ago and it was on o2 network, I have the ...

Lesley52 by Level 1: Joiner
  • 2283 Views
  • 7 replies
  • 0 kudos

Resolved! Phone order

Just went through the process of ordering a iPhone XR on pay monthly, choice the option to pay £50 upfront received a few emails about my account and some legal documents, checked my bank and £50 has been taken out but received any emails about the a...

Mrhunter95 by Level 1: Joiner
  • 4441 Views
  • 10 replies
  • 0 kudos

Final bill not received

Hi all, i have recently ended my contract with o2.. but have had no final bill. No one is recognising my details and i am constantly being told that i have no account... ive had no communication at all from them and am concerned that they will start ...

KYM by Level 1: Joiner
  • 561 Views
  • 1 replies
  • 0 kudos

Resolved! Keeping number when switching to a new plan

Hi!I am currently on a sim-only contract deal and looking to take out a new plan deal (as the deal I want is not available as an upgrade). Is there any way to keep my old number when switching or will I have to keep the new number?(FYI both are with ...

Walt by Level 1: Joiner
  • 1564 Views
  • 2 replies
  • 0 kudos

O2 Network Down

Why has the O2 network been down for over one week in the Bristol and Southwest area. Network status repearedly reports that a mast is down!! and despite chatting to O2 Support nothing seems to be being done to resolve this. Can anyone shed any light...

Rob171 by Level 1: Joiner
  • 3233 Views
  • 14 replies
  • 0 kudos