Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Transfer phone number from EE

Hi I have purchased a sim only using the key issued by EE to transfer the old telephone number to my new o2 contract. However, this seems to have not worked as yet and the "preliminary" phone number is active and shows under my o2. Is there anything ...

Number Change

Hello.I had a new contract out with O2 on Sunday - my phone got delivered on Monday. While taking out my contact with O2 I got the PAC number off my provider at the time and entered this when asked if I wanted to keep my number. As of yet my number h...

Cash back

How do I calm my cash back on my account

14 day cool off period

Hi, so I bought a phone last Wednesday and I would like to return it as I've since discovered that the contract is longer than other providers for the same phone. I'm still within the cooling down period until 1st April but am aware that all stores a...

Apple tv

How do you claim your free apple TV when you get a new phone

Number porting

Hi, I recently ordered 2 SIM cards and provided PAC numbers. The sims arrived promptly and we were advised that today would be the day for the numbers to transfer rather than the usually Monday.. the data has begun fine, the old SIM cards have stoppe...

melody vr

hi just recently got new Samsung was told before took contract I could have amazon music or prime for 6 months then when got my phone was told I was only able too claim melody vr when I did this they said just download the app and it would let me str...

Returning an upgrade in Lockdown

I want to return an upgrade within the 14 days however can't find any way of instigating a return online anywhere. Everytime I try to do so online it just goes to a contact us page and you have to call customer services which itself is restricted. My...

iPhone not delivered

DHL have claimed to deliver my new iPhone to my address. However, they appear to have instead signed for it and kept it themselves????! I have just been sent my first O2 bill and yet I have no phone to speak of.. I have already lodged a complaint wit...

Paying bills whilst on lockdown

Are there any provisions or help available for self employed people who are going to be struggling to pay their phone bill..I have two phones to pay totaling£100 or so...feeling a little worried

O2

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