Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Ordered a new phone and contract but not arrived

I ordered a new phone and contract on the O2 website on Monday the 23rd, 2 days later no phone and no update on if the phones even been dispatched. The only thing O2's managed to do is take the money out of my account. Not sure what to do.

Access online account

I no longer have an old mobile that I am still in contract for and paying monthly - wanted to view online account and have username and mobile number but cannot remember password. Any password reset option sends a text to my old mobile number which o...

Additional charges

I was charged extra last month (only 45p) for something that could not be explained and was told that this would be credited on my next account. First of all it hasn't been credited, no big deal, it's only 45p. However, I'm now charged an additional ...

Moving my old EE number over to O2

I provided my PAC code to O2 on Saturday to port my old number over. My EE account has now closed ... but my old number (the one I want to keep) hasn't ported over. When I call someone, the new number shows. I have tried to change the number in the M...

Transferring my old number

I ordered a new iPhone XS which came Sunday. When ordering I entered by PAC number and asked for my old number to be transferred to the new phone. My old SIM has stopped working but my number has not changed and I am still on a temporary number. With...

Contract

Hi, how do I find out how long is left on my phone contract?

Leaving O2 business

How do I convert from O2 business to standard O2 as I no longer shave a business?

0345 300 number

I've had to contact Natwest bank on 03453008437 I was on hold due to the demand at the minute. Is this inclusive in my minutes? I have a pay monthly tarif. RegardsStuart

Sim only customer, seeing different prices for new SIM contracts

Hi all I'm a sim only customer with iPhone X. i get 12 GB data and unlimited calls/texts. I want to get more minutes, and maybe get disney/audible offer. I want to keep my number. If i go through MyO2 app, i'm offered 25gb for £42/monthIf i go throug...

REFUND

O2 owe me a refund of 200 pounds and I have been waiting for longer than a week had countless phone calls with their customer service who in all words are terrible, and they’re holding my funds without my permission! Practically stealing off me. I’ve...

O2

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