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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 330029 Views
  • 2 replies
  • 2 kudos

Resolved! Contact

Anyone please tell me How & When to Contact Service?

Hossain by • Level 1: Joiner
  • 1161 Views
  • 5 replies
  • 0 kudos

Scam call

Hello so I got a scam call of someone trying to tell me that after checking my pay I had missed played tax, after working out this was a scam call, I hung up, however I've been charged £77 for the ringing me. Am I able to get this money back. Thank y...

Kirst by • Level 1: Joiner
  • 1126 Views
  • 5 replies
  • 0 kudos

Resolved! Contract ending

My contract is ending this month and dont want to upgrade'.. will the payments stop or do I need to cancel them/ if I need to cancel how do I go about doing so?

Kelvind23 by • Level 1: Joiner
  • 810 Views
  • 3 replies
  • 0 kudos

Resolved! Data

I’ve just moved over to O2 via car phone warehouse and bought a plan with 45GB data but on My O2 it says I’ve only got 15GB of data? I can’t find anything about this on the car phone warehouse website. Has this happened to anyone else? Where has my m...

Stac code

How do I give 02 my stac code otherwise I'm bound to my old contract as well as this one

Hi82 by • Level 1: Joiner
  • 3859 Views
  • 3 replies
  • 0 kudos

Payment management

I have tried for 6 days now to speak with payment management and no one is answering the phones at 02 now line been disconnected is frustrating

nuisance calls

I have been getting calls all night from one Number how can I get this stopped tred blocking number but they still call

Chrissie by • Level 1: Joiner
  • 1043 Views
  • 6 replies
  • 0 kudos

Bill

I cant pay my bill until the 16th April. The amount is due now, I cant get through to 02 to speak to an advisor

Debs1940 by • Level 1: Joiner
  • 1240 Views
  • 7 replies
  • 0 kudos

Sim swap

Hi have tried to swap my sim over yesterday and it still hasn't worked is there a delay.

alanb1976 by • Level 1: Joiner
  • 1791 Views
  • 7 replies
  • 0 kudos

Resolved! O2 Refresh%20issue%20(not%20showing%20on%20account)

HeyI am a refresh customer and have been since it started. I’ve been able to upgrade every 12 months at no extra cost and I took my phone out in Feb last year. The website says you can upgrade anytime.When I try to do it online it says that I can’t u...

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