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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 255936 Views
  • 2 replies
  • 2 kudos

Return an upgrade

I recently received a phone from an upgrade offer, however I dont want it and would like a different phone that will most likely involve a different tarriff. Due to corona I cant get anyone on the phone so dont know how to go about the returns proced...

Kris3 by • Level 1: Joiner
  • 780 Views
  • 4 replies
  • 0 kudos

How to find out outstanding charges when leaving

I'm thinking of leaving O2 and moving to another network so want to know what any outstanding charges will be. I paid off my device plan a long time ago and am also well past the end of the contract term for the SIM only deal I currently have. When r...

DJA100 by • Level 1: Joiner
  • 4082 Views
  • 10 replies
  • 0 kudos

Whatsapp call charges

I'm currently using Whatsapp for international calls for work and have masses of data allowance each month. However, i'm seeing bills on my account each month for these international calls. Can anyone explain why this might be happening? Thank you

Transfer Number

Had a contract with O2 that is now in the final month of the 2 year deal. Have done a new deal through a 3rd party for a new phone but still using O2. Have done the sime swap which should have cancelled the original contract and transfered the origin...

Refund

Hi, I have been chasing a refund on monies you took from my bank account in February. Each time I ring I'm told there has been a mistake in processing the refund however this time it would be sorted and to wait up to 7 working days for it to appear i...

PD9253 by • Level 1: Joiner
  • 669 Views
  • 4 replies
  • 1 kudos

Upgrade

Hi, I have received a text today advising that I am now due to upgrade. But what I want to do is keep my current phone and move to a SIM only deal; how do I go about doing that? I've gone round and round in circles on the website, so I'm hoping someo...

Barbs_H by • Level 1: Joiner
  • 488 Views
  • 2 replies
  • 0 kudos

Claiming cashback through O2

I recently upgraded to a Huawei P30 Pro and part of the deal was the ability to claim up to £150 cashback on selected devices. I've received no paperwork or details on how to claim the cashback and wondered how I go about it? It was an upgrade done d...

Notice of enforcement

So I got a letter of enforcementDid I get this cuz I missed a payment or 2?I received letter yesterday but paid my overdue today so what will happen now?

Saz8406 by • Level 1: Joiner
  • 1387 Views
  • 6 replies
  • 0 kudos

google map navigation

Hi i have problem connect gps in my huawei phone. when i start the google map navigation after one minute gps disconnect

Piotr1 by • Level 1: Joiner
  • 666 Views
  • 2 replies
  • 0 kudos

Keep my number

I have just recieved my new phone and want to keep my number but when i fill out the form it fails and wont send

Mazzaf1 by • Level 1: Joiner
  • 864 Views
  • 7 replies
  • 0 kudos
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