Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Billing

Can somebody help me I’ve paid my monthly bill on the 2nd of April and now I’m receiving texts and emails saying it’s not been paid!!!

Calls from other countries

I keep getting phone calls from other countries it rings for for 2 seconds and then stops I have blocked the number but then end up with a different country calling. How do I stop this without having to keep blocking individually?

I paid march's bill in full

Hi all. I paid last month's bill 30th. Since 2nd April I have received emails and texts asking for the payment on the device plan. But not my airtime plan. They are threatening to disconnect me. I am unable to get hold of anyone one to sort it out. I...

Resolved! O2 Data

I have just upgraded my tariff to unlimited unlimited internet. I did have 90gb but due to just having moved into a new build house I don’t have any internet and won’t have for many weeks due to the current coronavirus situation.My question is - it s...

Upgrade help

I want to upgrade my sim only contract but I don't know if my Huawei device is 5g ready. Can someone help please?Also, do I get a new Sim or does it get uploaded onto the current sim? Thanks

Phone contract

I just bought a tablet with a contract but I wanted to keep my phone contract aswell and it’s put my tablet contract on the sim that in my phone how can I change this

New phone

Hi I have paid my phone plan off now and says I can upgrade is this right or do I still need to pay a fee

How do I get help if I can't pay my bill because of Corona virus

My income has been impacted by the crisis of Corona virus. How can I delay paying the bill? I tried to call, but there is nobody on the line and the website doesn't explain how to do this.

2G option hidden

Hello - I have a Nokia 7.1 SIM free handset. I get no 3G or 4G signal in my home, the coverage checker does say both should be great indoors, but unfortunately not a peep of a signal unless I walk out onto the road, then full signal. If I put my sim ...

I've lost my phone

I lost / stolenmy phone Saturday morning been trying to report this with no succes because not taking calls I am insured what do I do to claim I also can't report to police beachside they aren't taking calls unless emergency can you help [Edit: topic...

O2

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