Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Downgrade data limit

I recently changed my data tarrif. This was a mistake & I want to revert to my old tarrif. I'm happy to pay for the data used but I cannot contact anyone to do this. Help!

Air time

Received this text after I tried to lower my bill. I am now confused as to whether no cap means my family member can keep using data unlimited. The text confirmation said "Since you have chosen not to apply a spend cap..." The opposite of what I was ...

Adding an apple watch

Hi Not sure if anyone on here can help me, don’t really want to bother ringing up as it’s not urgent. I have a few lines on my account and direct debit is set up. Yet when I try to add a watch and select the number to link it too, it tells me I don’t...

disney plus

I have reedemed Disney plus and it is showing up as on o2 subsricption on my disney account but on my o2 account it still says i need to redeem but the link no longer works as it has already been linked with a disney plus account (This is my account....

O2 Recycle Payment

I recently upgraded to the S20+ and recycled my old phone however I am being told the payment is going towards my O2 bill not into my bank as I selected... can anyone help on this???

Resolved! Device plan payment

I have had the rest of a device plan taken out in excess of 500 pound and I’m not sure why?

Upgraded phone has no service

I upgraded to a huawei p30 pro which arrived yesterday. I am using my sim card which works in my old phone and my partners but when entered in to the new phone it says no service and doesnt search for a network in the settings. I have tried calling c...

Register a new sim

Can anybody tell me how I register my new sim card into my other phone pls

Data not working

A year and a half ago I got the iPhone 6s and right from the get go we had problems with the data. My daughter was blue to receive and send messages on WhatsApp and that’s all her data would let her do. She got notifications from Instagram but the ac...

Unable to receive calls

I recently just got a new pho e and swapped my number onto my new SIM card. However I am not able to receive calls but am able to make calls myself. When I also visit about in settings, my phone does not recognise my phone number. Is there any way to...

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