Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Why can't I see a bill breakdown

My bills are like 3 times as much each month [Edit: topic title clarified]

Outgoing barr

Hoping someone could help out, unfortunatly last months bill was paid late, so the late bill and the new bill was paid at 8.20am yesterday, its all updated on my account, tried restarting the phone several times. Any idea when the outgoing barr might...

How to upload a photo

Hello I’m currently trying to unblock my o2 4g so I can use it without any hold ups but can’t seem to upload my photo of my id to the screen

Resolved! Extend ring time

My iPhone only rings a couple of times before it goes to voice mail. How do I extend to say 20 secs

Resolved! Data Swapping Between Contracts

Hello,I'm trying to establish if I can transfer data from one plan to another? I have two contracts both with 100Gb data (both for mobile WiFi boxes), my son is rapidly using his with his xbox, mine is hardly being used as all my current weekend even...

How to change my phone number

I’m getting an upgrade tomorrow but I want to change my mobile phone number how can I do this? Thank you

Sim Card

I havent received my second sim card and still being charged, what department do I contact to cancel the second sim and get refund?

Resolved! Upgrading online after store closure

Hi, in Feb I put a holding fee on 2 S20 ultras as we wanted the ear buds. As the stores have closed, if I upgrade online will we still get the buds and the holding fee back?

Cancel free trial

I had 3 months free trial with 'Calm' app and i'm at the end and need to cancel it. As o2 are not taking calls unless urgent, how can I do this? It can only be cancelled via o2 via phonecall.

Resolved! Charged for using emojis

I’ve just been charged for sending a text message to my sister as if it was an MMS. All I can see is that it has an emoji in it. I’ve sent her loads of texts with emojis before and never been charged, so why now?I’ve also been charged twice for each ...

O2

Forum Posts