Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 110556 Views
  • 15 replies
  • 5 kudos

Resolved! o2 refresh tariff after phone payed off

Hi all, Just paid off the £150 i had left on my o2 refresh iphone and was told my tariff will now half in price unless i upgrade to a new phone is that right? tried asking live chat but they seemed baffled by what i thought was a simple question than...

Anonymous by Not applicable
  • 1647 Views
  • 7 replies
  • 0 kudos

Unable to get Bundle balance text

I normally text 'Balance' to 20202 to get my 'bundle' balance - minutes/texts/data and get an instant reply.For a week now I do not get a reply at all, so have no idea how many minutes etc I have left to last me until I can next buy a bundle.Very fru...

Anonymous by Not applicable
  • 2231 Views
  • 9 replies
  • 0 kudos

Resolved! keep PAYG tariff and move to new sim

Hi, I have inherited a phone which takes a micro sim. My current phone has a standard large sim and i'm not confident to cut it down to size. I sent off for a PAYG micro sim which fits the new phone but I want to keep my current number and tariff, th...

Anonymous by Not applicable
  • 1348 Views
  • 3 replies
  • 0 kudos

unlock iPhone 6

Hi, I am writing this message to suggest O2 to improve their customer services. I have recently received an iphone6 as a Xmas present which my friend bought it from carphonewarehouse in full amount. When I first insert my O2 SIM card and it was lock ...

Anonymous by Not applicable
  • 12530 Views
  • 22 replies
  • 0 kudos

Resolved! Displayed number when calling from abroad

Hello, wondering if anyone can help me.If I make a phone call whilst roaming in Europe, will my number be displayed with a +44 to the receiver or the country code for whatever country I am in at the time?Thanks for any help.

Anonymous by Not applicable
  • 1200 Views
  • 3 replies
  • 0 kudos

Resolved! Can I keep my old tariff when swapping to a new SIM?

Hi everyone, I'm currently on the old PAYG "Text and Call" tariff. But I've got a new phone and have ordered a new "Big Bundles" micro sim card for it as my old sim card won't fit. When I do a sim swap, do I keep my old tariff, or will I be automatic...

Anonymous by Not applicable
  • 1630 Views
  • 5 replies
  • 0 kudos

Resolved! End Of Contract

Hi, It's 20 days until I'm at the end of an o2 24 month contract. I have now purchased a new phone and o2 contract which starts/arrives in 15 days. Will there be a problem to switch phones a few days early from my existing contract? Do I need to canc...

Anonymous by Not applicable
  • 1532 Views
  • 9 replies
  • 0 kudos

Resolved! My sim swap hasnt worked

I am changing from pay as you go to contract and followed the instructions by text to swap my sim. Its been 60 hrs now (its supposed to be up to 24hrs) and my old sim hasnt deactivated and I dont want to do it again just incase it mucks up the whole ...

Anonymous by Not applicable
  • 6831 Views
  • 5 replies
  • 0 kudos

Resolved! iPhone 5c

I sent my iPhone 5c back in a Jiffy bag an advisor was aware of this as she sent out the bag I've sent it back and stil being charged for phone and contract an it's been returned with in the 14 days

Anonymous by Not applicable
  • 930 Views
  • 3 replies
  • 0 kudos