Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

New upgrade- sim not provisioned

On the 6th April I did a sim swap via text. My sim deactivated straight away, my new sim that was sent with my new device (iPhone XR) didn’t activate. After phoning 02 customer care 5 times, they sent out another sim which I received on the 11th Apri...

Refund

I recently incorreclty orded an upgrade agianst the wrong number and your customer services suggested that i return the phone and cancel the refund. They sent me the returns packaging etc and I returned an iPhone Xs on the 20th of March, this was con...

Resolved! Promised to pay

How can I set up a promotion pay later I did it last time and paid it was all set up over the phone call to 02 but now can’t find the option to pick is their any link or page to do from on line as with cov-19 needing I phone on is a must with 3 kids ...

Resolved! Device Plan payment

Does anyone know if there’s a way to make an additional payment to a Device Plan without calling O2? I’ve checked the My O2 app and website and can’t find any online option for this. Seems I can pay my airtime plan online or via automated phone call ...

Next Working Day

I understand with what is happening at the moment that deliveries can be affected, I placed an order for an apple Ipad Pro 12.9 inch on Monday yet this order still hasn't even been despatched. I have tried to contact your customer service team 3x a d...

Data calls

I keep getting charged for data calls but I’m always connected to house WiFi. Why is this

Phone bill going up

My monthly bill seems to have jumped up a lot from the original amount i was paying. Has anyone else’s done this? Tried getting in contact but they won’t deal with it just now

Cancelling new SIM (not activated yet)

Hi, The other day I signed up for a pay monthly SIM. A number has been assigned and the SIM is apparently in the post. I now no longer want the O2 SIM and 12 month contract.Since it's not yet received and not even activated, how can I cancel without ...

4G on my iPad not working.

Hi my 4G is not connected and l have paid my bill the number for my iPad is xxxxxxxxxxxx l need my 4G on for work. [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Unable to get SMS from bank abroad

Hi there, I'm trying to login to my Greek bank account and in order to do that they send me a code via SMS. I used to be able to receive the code without a probelm but have stopped receiving them lately. I checked with my Greek bank and the messages ...

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