Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 20 replies
  • 5 kudos

Resolved! Travelling to a mix of countries both inside and outside the O2 travel area

Hi All, say you are travelling to a mix of countries that are both inside and outside the O2 Travel bolt on? In this case would the £120 cap apply to all your travel or would you be charged £4.99 per day for the USA for example and when travelling on...

Asdic_Ping by Level 4: Observant
  • 8 replies
  • 0 kudos

Resolved! upgrading via Carphone Warehouse

I am a long term o2 pay monthly customer. I have had my handset for about 30 months so after the device was paid off I have been paying airtime only because of the Refresh scheme. Am now keen to upgrade and want the S7 in silver but as o2 do not offe...

Anonymous by Not applicable
  • 5 replies
  • 0 kudos

Strong 4G signal at Kings Cross but infinite ping and zero data

Hi O2 team and users Not sure where to report this, but 4G seems to have been broken at Kings Cross station for the last week or so. Phones show strong 4G signal, but aren't able to get any data. Tried rebooting the phone, but makes no difference. Ge...

Anonymous by Not applicable
  • 4 replies
  • 0 kudos

Problems with o2 web top up/automatic top up

I have had an automatic top up set up online for a long time whereas a set amount is topped up on my phone on the 1st of every month. I've never had a problem with this. Today for some reason this hasn't been added, logged in online & it shows no sig...

Anonymous by Not applicable
  • 21 replies
  • 0 kudos

Resolved! Newbie question follows (solved)

Hi there. A newbie question I buy a new sim. Top-up with voucher £15 and i use 4444. Everything goes fine. A message received O2: Top-up loaded. Your balance is now £15.00. Thanks for topping up with O2. O2: Hello. You've got 2000 texts, 750 minutes ...

Anonymous by Not applicable
  • 11 replies
  • 0 kudos

Resolved! Bill missmatch

So my monthly tariff just ticked over, I only used 379 mb and manually adding up my detailed usage confirms this, but my "used last month" states 750, confused by this I went to a local branch who informed me there system siad I'd used 801mb I apprec...

Anonymous by Not applicable
  • 37 replies
  • 0 kudos

Resolved! O2 Rewards problems

Everything about 02 rewards except how to access them and use them, 02 get it sorted it was working perfect, now we have to phone you to ask for what's rightfully ours, SHAME ON YOU !!!!!!!

Anonymous by Not applicable
  • 2 replies
  • 0 kudos

Very Poor Coverage

I know this is an old thread, but having googled for the same reason, wanted to comment that it is still the same now, in August 2016. Last year it wasn't so bad, I could slowly connect to 3g. This year, a week in July and a few days in August and I ...

Anonymous by Not applicable
  • 7 replies
  • 0 kudos

Customer Service

Each Year I go on Holiday in UK I buy a data sim , which sometimes gives you a idea how much you have used and how much is left, however you are told by message you are runig low so buy more when you do buy more it does not transfer the allowance lef...

Anonymous by Not applicable
  • 1 replies
  • 0 kudos

Resolved! Big Bundle

How can I stop this Big Bundle payment? 

Anonymous by Not applicable
  • 3 replies
  • 0 kudos