Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

No Longer Getting Discount on My Account

Hello, I was getting a "100% Airtime Subscription discount" that has now stopped. Does anyone know why this would be to save me containg o2 ? Thanks For your help.

Adress

Hi were can i change adress i just moved to new adress

Keep my number form

Recently purchased a new pay monthly sim and filled in the ‘keep my number form’. However, I just received an email from o2 saying that I filled it in wrong. I was just wondering if anyone could tell me the correct way to fill it in, please. Thank yo...

Resolved! I want to cancel new contract

I want to cancel new contract and I understand that I can pay for the handset outright by balancing the device plan but will O2 continue to charge me the monthly line rental? There appears to be two separate bills - line rental and device plan.

Frustrated Upgrade

My iPhone 11 upgrade has just arrived and the sim from my iPhone7 doesn’t fit. I’m unable to get through to customer services or anyone who can help me sort this. I have a very expensive upgrade with no means of using it. If I cannot resolve this, I ...

I need more time to pay my bill

Hello,Considering the circumstances right now due to financial difficulties I need a little more time to pay my bill.If I could have until next Tuesday that would help immensely.Many thanks,Cassandra

upgrades not working on site

Former Carphone customer o2 said i can upgrade but when i log on to My Account it confirms upgrade available then when click on upgrades Nothing, Blank, Zilch. Please advise, i am housebound disabled so cannot leave even if o2 were open for 12 weeks.

no 4g roaming in Ireland - no customer service with COVID so I am stuck

WOndering can anyone help?iPhone xr - 4g not working on roaming in Ireland with 3 networktried changing to "mobile.o2.uk"tried different network is this a fair usage data problem or do I need an international £3 bolt on? or something else? thanks

Payment

I am unable to pay due to minimal money because of lockdown covid-19 and I cannot get in contact with anyone to let them know????

Auto Save Tariff Changes

Hi, I have received a letter from O2 to inform me that my contract (O2 Unlimited 24M 3GB) has come to an end and i will automatically be switched to the O2 Refresh Unlimited 3GB from next month. It's a cheaper tariff so all good! What it fails to off...

O2

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