Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

fraudulent calls

APRIL 2020; ANYONE GETTING CALLS FROM BURKINA FASO, ZIMBABWE,TURKMENISTAN, UKRAINE,CONGO,ALGERIA?? I KEEP GETTING CALLS , THEY RING ONCE THEN STOP. i ANSWERED THE FIRST FROM BURKINA FASTO BEFORE I REALISED IT AND GOT CHARGED £2.50! SHOULD I BE WORRIE...

How long is number swap over taking?

Hi all, I changed from Three to O2 last sunday 29/03/20 and provided my PAK code to bring my number over. The swap over of numbers still hasnt happened yet. I realise there is a reduced service at the moment but i don't fancy keep paying both contrac...

Reeturns

I recently bought a phone with o2 online, I want to return it but when I have phoned they are only accepting calls regarding fraud. and i cant find the returns labels online. What do I do someone please help

Resolved! Cannot get mobile data

I have just received a new sim after losing my phone and since ordering a new phone I am unable to get any mobile data when not at home

Phone still barred

Hi, I have paid my bill in full yesterday but my phone is still barred. How do I sort this?

Resolved! 25% discount

Hello My Name is Stephen Hiscox [Removed], I work for Babcock and i am enttlited to 25% discount on my Tarriff, I have this currently thank you. My wife had her new phone today telephone [Removed], i would like to add her also to this dicount under b...

Resolved! Exchanges

I ordered a phone yesterday online and have changed my mind about it. How do I send it back for a different one?

Can't speak with anyone

I would really like to have a conversation with someone about my bill, but I can't get through on the phone, no one is responding to emails at this time, and the link I was sent for live chat doesn't work. Does anyone have any ideas? Thanks!

Resolved! premium number charge not dialed by me

I have been charged £13 > for a premium number on my latest bill. i have not made this call. I cannot contact O2 for them to investigate and am concerned it might happen again, advise would be welcome

Resolved! Order

Hi, I’ve ordered a phone on 01/04/2020 and untill now I didn’t received nothing . I ve tried to phone them but nobody took my call for 30min.. they took my money from my bank account but nothing till now. What I should do now?

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