Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! still no order and royal mail can’t see tracking

i got an email saying my order is expected by 13th April and while i expect things longer at the moment I still don’t have and worste still royal mail doesn’t recognise my tracking number! and o2 seem to have disappeared off the face of the planet - ...

Resolved! Upgrading after phone broke

I am trying to order a new phone after mine has completely broken (cracked screen and water damage so wont turn on).I tried to order an upgrade but at the checkout it said it would send a code to the phone registered with the account but obviously I ...

Am I missing a SIM card?

Hi, I'm new to O2 & have just received my new iPad Air. I've been given a mobile number for it & am paying £21 a month for 25gb of data, plus £12 a month for the actual iPad. However, I haven't received a SIM card & therefor cannot connect to 4g. My ...

Resolved! New contract phone not working

HiI received a new contract phone yesterday Samsung A50 , it will not charge , I cannot get through to 02 , have been trying all morning , None of the stores are open due to the Covid-19 lock down. According to the MY 02 I am due to make a payment by...

4g is ******e

I'm having problems getting a bar of signal. and there is a mast 1.5 miles from my house which is strange bt715bp

Scam texts

Hi, I'm getting texts from opera telecom and getting charged everyone. Does anyone know how to stop these. I haven't signed up for anything

My Online Bill - HELP!!!!!!!!!!

Hi all, im sorry if im being thick here but i recently upgraded to a new phone.. To my understanding when i was chatting to an online adviser getting it all set up that for getting a new device it was only costing me rougly £2 extra a month which i w...

I’ve ordered a sim

Hey guys, so I’ve ordered a pay monthly sim but I was wanting it to be an esim! I’m currently with three and they’re really bad so I’ve decided on an esim option, the only problem being is that you don’t get an esim option when ordering, I suppose my...

Sim Network Unlock Pin Not Working

Hi All, Looking for help as obviously there is no one available at o2 during this time. I have upgraded my phone, but need to unlock my old device so my wife can use it with a Vodafone SIM. I requested a code through My02 and recieved a 16 digit code...

Resolved! Bill after leaving

I left during my cooling 14 day off period by using a PAC code and the account isn't found any more either so I can't get into it.Why am I still getting a £92 bill via email

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