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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 235821 Views
  • 2 replies
  • 2 kudos

Resolved! Free upgrade

Can I get a free upgrade am 16 mth into a 2 year contract and all my family are on o2 through carphone warehouse and have been offered free upgrades with o2 I got my phone from an o2 shop direct but have been offered nothing anyone know if I'm entitl...

Stevew by • Level 1: Joiner
  • 474 Views
  • 2 replies
  • 0 kudos

Resolved! Student discount

Ok, so I just upgraded my phone contract and used my 20% student discount from UNiDAYS. When I was going through the order it said the discount had been applied and would come off my monthly bill (the plan, not the phone) however when I've looked thr...

Evie by • Level 1: Joiner
  • 462 Views
  • 1 replies
  • 0 kudos

Resolved! Cancel order

Does anybody know how I go about cancelling an order I placed? I can't get through to customer services on the phone, the live chat is deactivated whilst lockdown is on and I'm stuck. Reason being, I applied 20% student discount to my new contract an...

Evie by • Level 1: Joiner
  • 729 Views
  • 3 replies
  • 0 kudos

card payments

I have been trying to pay my bill online for over a week. it is continually rejecting card. I have checked with bank and card not damaged and fubnds available. 02 are now threatening to cut me off.. age 75 and very unwell, this is a nightmare. I only...

Valmontina by • Level 1: Joiner
  • 2046 Views
  • 14 replies
  • 1 kudos

how can I pay off my device plan?

I have ~#£330 on my device that I'd like to pay off as the refresh tariffs are poor value for money. I didn't realise this when I signed up as I did it a little on faith. However, it's not all badSo I'd like to pay off my device plan in a lump sum.So...

MattD by • Level 1: Joiner
  • 605 Views
  • 3 replies
  • 0 kudos

Resolved! Upgrading from sim only deal to phone and sim package

I currently have a sim I my deal but want to now upgrade to a plan with a sim and device. My question is will my i need to cancel my SIM only contract before signing a new contract?

Paxton by • Level 1: Joiner
  • 413 Views
  • 2 replies
  • 0 kudos

Resolved! £5 big bundle

Is this unlimited to all other networks or just 02.When I look at the details it shows unlimited and then lists a whole load of prices. Which is it?

Gyro by • Level 1: Joiner
  • 615 Views
  • 3 replies
  • 0 kudos

Resolved! Requesting a paper bill

Hi I’m needing to request a paper bill but I can’t call o2 due to Coronavirus, is there a way to request a paper bill another way. I know you can see it online but I need a paper one

Jonny222 by • Level 1: Joiner
  • 935 Views
  • 2 replies
  • 0 kudos
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