Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 24 replies
  • 5 kudos

Resolved! Wrong number being used for security verification

I have had an O2 Pay as you Go account for a couple of years but didn't use. It was registered with a number which I no longer have. Yesterday I signed in and added my new number to "My O2" on the web. (the old number was no longer listed in My O2). ...

Kured by Level 1: Joiner
  • 3 replies
  • 0 kudos

Incoming text charges

I got 2 texts from 1 person with a moving emoji happy face type thing. O2 charged me for each. .416p why. I have no control on these coming in. Or do i?

JTW by Level 1: Joiner
  • 7 replies
  • 0 kudos

Phone signal

The past few weeks I’ve had my phone calles end during a phone call an when I go to call people it don’t ring on there side but on my phone it rings an goes to answerphone what’s going on it’s happening ever since I got this sim of 02

Chris1999 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Bolt ons

Can your carry a data bolt on over to your new contract.

Alif67 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! transferring my number

Hio I would like to cancel my contract as im out of it and I would like to trnasfer my number to me new contract.

Resolved! When can I upgrade from sim only?

Hi I was wondering if anyone knew when I could up grade from sim onlyto get a new phone? My app says I can up grade but only shows me sim only plans!!??

Resolved! Buyout Upgrade

Hi everyone,I am looking to upgrade to an iPhone X using the Buyout scheme however I don't own the phone that is required to upgrade (iPhone 7+) and was going to use my current Huawei P20 pro instead, can this be done?

Resolved! Renewal of SIMO, retention, prices and so on

Have an iPad refresh tariff with O2. Airtime tariff is £9 for 3gb data. Also have a SIMO that has just ended. The SIMO had a discount which has also ended making it a unl,unl,6gb for £25 per month. Far too much. Spoke with retention and as my ave dat...

Resolved! Snack Games

Been charged £35.88 over 3 months for some subscription I never sign up for. I'm 42 I don't play games online especially when games are free games on app store.I thought these telephone subscription and text STOP to unsubscribe scams ended in the 00s...

Anonymous by Not applicable
  • 18 replies
  • 0 kudos

Incompetence, Incompetence everywhere!

I recently rang and spoke to a member of o2's customer service team regarding the upgrade I'd ordered. I ordered it yesterday (26/06) and paid the extra £10 for same day evening delivery between 18:00 and 22:00. I sat at home waiting all this time an...