Unlocking an android phone to work on other networks

[xdaver]

Any body else had an issue where trying to unlock an android phone you get an email back saying cannot unlock iphone? forgot how bad o2 where.

[Bambino]

@xdaver Have you looked at this guide: https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

[xdaver]

Hi yes I have tried it I keep getting rejection emails saying I cannot unlock my iphone, Im on android. thanks for the reply though.

[Bambino]

@xdaver In that case, I'm sorry to say, you're going to have to contact customer service. Numbers are here: Guide: Coronavirus Community Help and Support 

Because you're not buying anything, O2 doesn't consider your call important, so use the Lost/Stolen or Fraud option if you have to, to get through. Otherwise you'll just be disconnected.

Alternatively,  below is the advice from an O2 Guru on how to get through.
Call 202 from your mobile.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

[gmarkj]

Have tried unlocking it through the My o2 app? There is an option there, but you might need to use the phone for a few days first so that o2 know which phone you are trying to unlock.
How old is the phone? If it is recent (post 2018) it might not be locked at all...

[MI5]

@xdaver 

Use the manual form and enter your IMEI number yourself.

It sounds like your MyO2 thinks you're using a different phone.