Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

New o2 contract but keep existing number

I have a SIM only contract, but because my Samsung S7 is unsupported I need to get a new phone. I can get a good deal via Samsung/O2 but the online form on the Samsung website says I can't transfer my old number. Is this right?

Resolved! Tablet Sim

Hi, how do I disable my tablet sim? I am paying £10 a month for a sim that is never used as the iPad is used solely at home with WiFi.ThanksAndy

Call barring

Hey,I have a pay monthly sim and I'm on vacation in Greece almost a month. They sent me a message some days ago that my allowances will be suspended due to safety reasons and if I want to enable them again I should contact them. That's what I did and...

Can’t make outgoin calls

I paid my wife’s phone bill Sunday it’s on my o2 account and it still hasn’t been turned back on can som1 help ASAP as she needs her phone for work

How do I get an O2 advisor to help me?

After twenty years with Vodafone who have always been at the end of a phone even throughout Covid, I moved to O2 last week and I am seriously considering returning to Vodafone and cancelling the two contracts I have just taken on, as I cannot get any...

Resolved! Phone has been cut off

I have been cut off even though I rang at beginning of the month I’m currently 32 weeks pregnant and self isolated and I need to ring the hospital tomorrow to see if I’m safe to go up there for the scan tomorrowI can’t make out going calls so can som...

I just want to talk to someone from O2!!!!

My phone is barred, I've tried to pay 3 times but it says is failed, yet the money is pending from my account, and because of that I don't have the money to pay anymore. I just want someone from O2 to call me. Aura is no help, advisors are unavailabl...

Tarrif changed

My tarrif has changed Why? I have not changed it with you ?

New Huawai P30 not recognising sim

Hi all! I received my new Huawai handset today (upgrade from a Samsung Galexy S8) and when I transfer the sim card over, it says there's no sim card inserted. I've checked i've put it in he right way (the only way it fits) and obvioulsy it still work...

My data just ran out for no apparent reason

Hello Im a O2 monthly user. I have 8gbs included in my package and use on average 3gbs per month. I was just walking locally and I recived a text message "You've used 80% of your data" then 15 mins later "you've used all your data". This is very unco...

O2

Forum Posts