Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Number changeover

I have moved to 02, registered my sim and given PAC code but still my number hasn't changed, who do I contact

Unexpected high monthly bill: using mobile in France

Hi, this month's bill is 4 times greater than usual, yet all the calls itemised have been made in the Eurozone - France - to UK mobile numbers. Any thoughts please?

Resolved! VAT

Why if my contract is for £17 a month inclusive of VAT should I be charged VAT again

replacement sim

my stepson has lost his mobile phone , we require a replacement sim, (mobile number xxxxx xxxxxx), also he has a charge of £4.99 in september for itunes , we do not knso what that is for, why cannot i access previous months ibvoices to find out out h...

Resolved! Disney+

Hi, I recenty added the Disney+ to my account on the understanding that I would get a £2 discount off my bill but I've noticed that I'm even paying more that the £5.99 a month that Disney+ costs ??? My bill went from £40 to £46.44 I was expecting £43...

Scam

Hi, This afternoon I received a text from: 07946790914 telling me that my last payment hadn't gone through and to update my bank details. I rang O2 to check that everything is OK which it is. This is a scam DO NOT open the text and DO NOT update your...

Resolved! unlock phone

I am unlocking my old Samsung Galaxy A5, as I have bought a new one and want to sell the old one. I have code from o2 but i don't quite understand about inserting a active sim card from another network.Do i have to go and buy a sim card, and activate...

Scam text

I have just received a code by text from Shop Pay and I didn’t request it what shall I do?

Phone bill statement

Hello, I need to download two of my most recent phone bill statements and I’m struggling to find it, please help

Resolved! Customer Service and Complaint

I registered a complaint on August 11th regarding a fault in my upgrade. An O2 employee dealt with my complaint and arranged for a replacement handset to be delivered to my home. We organised that this could only happen on September 2nd after 3.30pm ...

O2

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