Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Not allowed to view all upgrade options

Hi I hope someone can help. I currently have a samsung S8+, I have paid this device plan off and my o2 says I am eligable for an upgrade to a new phone, the only options shown are for the Samsung S20, PLUS and ULTRA and gives me the option to add the...

Blocked numbers

I had a number that a lot of people knew so I decided to change it. I asked O2 for me to keep my sim and change my number. Everything went perfectly. Almost a year down the line a blocked person was still able to get through to me on WhatsApp. How di...

Incorrect Tariff Charges

Since April I have been incorrectly charged a tariff on my tablet and I am unable to speak to someone as the robots at the call centre just cut me off. The amount isn't huge but that is besides the point. It's beyond infuriating

Resolved! Sim

Hi there I have lost my O2 sim card, I pay monthly. How can I order a new sim card?

PAC CODE

HELLO I REQUIRE PAC CODE

Closing down contract

Dear all, Just looking for some help. I've been struggling with O2 recently to close down a contract. I've spoken to them multiple times on the phone and each time told something different. Initially I was told that that I couldn't pay off the contra...

Why is the open discount not showing on my first bill?

I have recently moved to o2 and on the o2 open site it is showing that my discount has been applied, but the first bill isnt showing any discount, is this normal?

Disney plus

I’m being charged for Disney plus but it was supposed to be a free gift for purchasing a new device

Chargeable calls

I can not call chargeable numbers? How can I call ?! Should I unlock anything?

Can i use the sim thats with my new Ipad in my mobile phone?

Hi! I just got a new Ipad air and id like to use its sim in my mobile phone. Is this possible? If so would i be able to change my tariff so soon after buying it? I want to switch to O2 from Three as they have been terrible to be with! So i thought i ...

O2

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