Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Contract ending

I’ve just checked my account and noticed that my sim only contract runs out at the end of April. I’ve not received a call or email informing me or offering me a new contract. If I leave it, will I go on to the standard rate tariff or will my current ...

i have change my pac onto another network

i want to close my account but i cant find my final bill i have already changed athree weeks and 02 still sending me texts alll i want is close this acount asap thanks

Resolved! Pay Monthly

if i chose a pay monthly contract for a phone or tablet if i wanted to pay it off earlier would i be able to pay more than the agreed apon monthly payment number or would it be restricted to that number that i agreed apon?

O2 open discount carry over with upgrade

Hi thereI want to upgrade my home but i have the O2 open discount on my airtime. If i upgrade do i still get the 25 percent discount off my new upgrade if i continue the airtime tariff but upgrade the phone.ThanksK

Resolved! Hospital Phone Charges

My mum went into hospital on Friday after a fall. The hospital phone supplier Hospedia are now allowing patients to make phone calls for free as visiting is currently not allowed. Phone calls in to patients are charged at 13p per min by Hospedia, but...

Welcome to Nigeria roaming SMS received but I’m at home in UK

Hi, As per the title, I received a text message today welcoming me to Nigeria and detailing my call charges yet I am in lockdown in the UK and have in fact never travelled to Nigeria. I assume this could be some sort of fraud but it seems O2 don't cl...

Resolved! Upgrade

Hi I am due a upgrade would it be possible to give this to my daughter but with a pay as you go sim

iPad

I been order iPad Pro 12.9 2020 in last 2week so then email said it out of stock after order? So it will delivery how long??

Missing sim

Hi there, ordered a sim only contract on the 10th and still don't have a SIM card delivered. I phoned and emailed many times but since covid-19 it's impossible to get in touch with O2. After 20 phonecalls and emails I got another SIM reordered and th...

PAK cose activation

Hi, I have just joined O2 from EE and gave my PAK code when I got the phone to keep my old number. It has now been 3 days and the number hasn't transferred. From O2 help I am unable to get through to anyone to get it activated. Any idea how I do this...

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