Terrible 4g

[Clive3]

Why is my 4g speed consistently terrible? Even when O2 are saying we are doing work on nearby masts, the signal is consistently rubbish. Ive not seen it go above 5Mbps. Not even into double figures. I have a three 4g router which manages betwixt 30 and 70 mbps download consistently..O2 is soooo rubbish. Im going to leave in Dec for sure when my 12 month contract expires.

[Clive3]

Using a Samsung note10+ 5g, with 5g turned off.

[Clive3]

Tried switching down to 3g, download speeds just as bad....and the 5mb or less download is at all sorts of times. (Morning, noon and night)  Im just off the M2 in ME5 area, your signal checker doesnt report any problems....its always been bad. If O2 still using cellnet infrastructure then it shouldn't surprise me.  

[MI5]

@Clive3 

could be a capacity issue which won't get any better until your area is upgraded.

Have you reported the issue through the My Network app?

https://www.o2.co.uk/apps/my-network

[Clive3]

Thanks for your reply...I think you are right, though Im not waiting around for this to be sorted at £20 a month. I was paying EE £16 and got a far better signal and download speed, shame their customer services were abysmal, but that aside the EE 4g was around 70mb download inside my house. So 5mb from O2 is quite pathetic to be fair. Inferior seevice for more money....no thanks. As they say on Dragon's Den,.....and its for that reason.....Im out!