Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Poor data network

Hi all,I’ve been having major issues with my data recently, say the last 3/4 weeks, I can’t even load webpages if I’m on 4g.Doing numerous speed tests, my upload is normally always faster than my download speed.I just don’t know what to do and it’s r...

Resolved! New Sim Card

I have just ordered a new 5g sim for my iphone se 2020. I understand that the phone does not support 5G. Will this still work in my phone

cancelled order

I placed an order on the 16th for a phone upgrade. On seeing the confirmation, I immediately realised I have the wrong device. Who creates a web page that uses carousels to choose a product which can be changed by a user scrolling down the page? Web ...

click and collect in stores

It says on the website we are unable to order click and collect directly to a store. This is becoming a realinconvience since I am always on the go due to my job. It would be massively easier if they re-open theirclick and collect service in store si...

Resolved! Screen

I need my screen replaced on insurance. This app is getting annoying I can’t get anywhere

Resolved! Final Bill

When is the best time to cancel your O2 Direct Debit when you cancel your O2 phone contract?

Resolved! No Data in Barcelona

I am in Barcelona since yesterday and data is not working. Call and text are fine.Someone can help?Thank you

Resolved! Monthly payments

Hello i have a big problem! I have contract with o2 i pay for 6 months and now he send in the email bill for one year and 6 months 640£! Where i need call to change again take the payment monthly?

Resolved! 02 Open your number is associated with another user.

Hi I got a new Iphone Xr keeping my original sim with a new 3 year contract. I work for the NHS and was told that I can get 25% discount on the Tariff. The problem I have is that when I enter the code follwing the " Your in. Welcome to 02 Open" email...

Resolved! 5g sim in 4g phone

I upgraded my sim contract just now and I ticked that my phone was 5g compatible, then searched to find that it wasn't. Will the 5g sim work in a 4g phone or will I have to change the sim order?

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