Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Late payment

Could some one please explain why I had a email of 02 saying I could spread the remainder of my balance that I owe to them over 6 months witch I picked but then today I received a letter saying if I do not pay by the 29th further action will be taken...

Keeping my previous number

How do I keep my previous number?I've filled in the online form with all the details but I've now had two emails saying that the information failed the security checks. I think it's probably to do with the bit wher it requests characters from a passw...

Resolved! How to get my health service discount to my bill

I got my health service discount code. To whom I have to send it to get my discount to my bills

Resolved! Sim

So I have just upgraded my phone, it stated when I was doing it if I needed a new sim or not and I clicked no, does that mean I have to put my old sim in my new phone and it will automatically upgrade? I’d anyone could help that would be great as I’m...

Old number not updating

I’ve moved over from Virgin, entered my pac code during the process. Got my new sim 2 days ago but the new number has not transferred yet. What should I do? I can’t get through to customer service.

Resolved! New debit card

I need to add a card for payment as my other was stolen I cannot use the link you sent as I don’t have my membership password. Can you do this for me.

Resolved! Live chat

Any body no why I can't get on live chat can't find it any were

Data ran out - paid £10 still no data

Paid £10 (make a payment) still no data ? Help please ?

Resolved! Airtime plan

Is there any way I can extend my airtime plan so it isn’t this expensive each month?

Resolved! My limit has not been set

I recently upgraded & there was an option to set my limit on any extras. I set a limit of £60 but this has not been applied & my bill is a lot more than this. Has anyone else had this happen does anybody think that there is any way I would be able to...

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