Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Leaving O2 Contract without keeping my number

Hello All,I would like to close my contract without keeping my number.I moved abroad some months ago and i don't want to use anymore my UK number.What should I do? I had a look into the community and looks like I have to send a post letter. That soun...

Resolved! scam text messages

I have received a text from a mobile number asking for payment but my account is up to date, is it a scam?

Resolved! Making payment online or app not wirking

Can’t make payment to my account on the app or online. Can’t get through on the phone. Have o2 gone on strike?

Find usage for each month

HI,I got my nana a tablet for lockdown. I want to check how much data she has used each month to see if I need to chage her tariff. I cannot find this info anywhere in MyO2. Where is it hiding? I can only see what she has used so far this month, not ...

Resolved! Website problem

I have tried countless dozens of times to pay my overdue O2 bill but the my O2 website keeps telling me not to use auto fill when I am not doing so and not allowing the payment to go through. What can I do ?

Resolved! Airtime

I was supposed to receive a code for Disney plus included in my contract but I didn’t l. What should I do

Resolved! 901

Is 901 is chargeable? because i do not trustthem

Resolved! Split sim

I have just moved from 3 to o2 and I believe I have a split sim. I can make calls and it uses my old number that is transferred over. I cannot receive any calls or messages and my iPhone does not recognise the new number (it keeps telling me to updat...

Resolved! How to cancel my insurance

Hi was just wondering how i can cancel my insurance without phoning customer service?

Resolved! Sim only and unlocked phone

Hi. My contract is due to end soon. I was thinking of staying with o2 on sim only and buying an unlocked phone from Samsung. Will I be able to still use WiFi calling on a phone not supplied by o2? Thanks.

O2

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