Solved: Upgrade vs Tariff Change

StuB · ‎28-09-2020

Hi, I have an old SIM only pay monthly contract (about £22 for 3GB data). If I look at changing tariff, the options are all more expensive or have less data. If I look at upgrading to another SIM only monthly plan, there are cheaper options with more data and disney+ thrown in. I don't get it. Should I just take an upgrade? Do I keep my number? Thanks everyone.

MI5 · ‎28-09-2020

@StuB

A tariff change is for someone who cannot upgrade, so in your case, yes you should upgrade and you automatically keep your number.

All changes are done on the system so you keep the same sim card too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎28-09-2020

@StuB

A tariff change is for someone who cannot upgrade, so in your case, yes you should upgrade and you automatically keep your number.

All changes are done on the system so you keep the same sim card too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎28-09-2020

Hi @StuB

If you upgrade to another sim only (or other contract) you keep your number. You may be better off taking another Sim only and waiting for offers on contracts if you want yo change phones eventually.

Veritas Numquam Perit

StuB · ‎28-09-2020

Thank you!

MI5 · ‎28-09-2020

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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