Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cancel the pay monthly sim card order and direct debit

Hi, I have ordered o2 pay monthly sim card order online，but I have changed my mind and I may choose another provider. Can I cancel this order ahead of the delivery of sim card？And I have entered my bank account information for the credit check. Will ...

New phone

I'm on a sim only contract with o2 but want to take out a contract with a new phone on o2 network but through affordable mobiles. Can I do this and just pay for new contract and keep same number or would I have to pay for both contracts until sim onl...

Resolved! Upgrade

Hi, I’m due an upgrade but am happy with my handset, and would like to get a new handset for my daughter to use on a pay-as-you-go basisCan I do this through my monthly pay account as an upgrade?Thankyou!

New contract questions

Hello I have just ordered an ipad, via contract, at the end of the signing up process it said that I will be told within 24 hours if I have been accepted. I have an email from o2, with the title "we have received your order. You're all set" does this...

Repair

I sent my device back for repair nearly 2 weeks ago and have had no contact apart from telling me its been received

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i was on pay as you go then changed to pay monthly. i requested to keep my pay as you go number and now i dont have signal.

Ownership

I really need to change the ownership of my device and contract as my Ex is the current owner, and keeps getting me cut off everymonth, dispute me paying him..

Emails

Is “mycare@o2mail.co.uk legit? Was waiting for an email to confirm my order and got an email from them, I just want to make sure it’s not a scam. Thanks

Early Upgrade Email

Hi everyoneQuick question.I got an email this morning from o2 saying that I could upgrade 12 months early (36 month contract) and if I traded in my current phone o2 would pay the rest of my device plan (roughly £300) - I would then take out a new 36 ...

Number Port Not Working

Hi, I'm hoping somebody here can help.I started a new contract on Tuesday and submitted an online form to move my number over from EE. Come Wednesday morning I still hadn't heard anything about the port, so I call customer service to confirm the form...

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