Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Early Upgrade Email

Hi everyoneQuick question.I got an email this morning from o2 saying that I could upgrade 12 months early (36 month contract) and if I traded in my current phone o2 would pay the rest of my device plan (roughly £300) - I would then take out a new 36 ...

Number Port Not Working

Hi, I'm hoping somebody here can help.I started a new contract on Tuesday and submitted an online form to move my number over from EE. Come Wednesday morning I still hadn't heard anything about the port, so I call customer service to confirm the form...

Resolved! help I am couthused.

back when I was on pay as you go I do remember canseling the family bot on and I have just found that I still have a family bot on still going because I went to one of my old post on the o2 community fourm and clicked on the link and clicked on manit...

Resolved! credit that I had on my pay and go number that is now on pay monthly not showing.

when I spoke to someone on o2 live chat that helped me to get my pay and go number transthered to my pay monthly account to replce my pay monthly number that was on the pay monthly sim card when I got it in the post said that any credit that is on my...

Resolved! How can I find imei without setting up phone again and no box

I have sold an old iPhone but now the buyer would like the phone unlocked but need an imei for the phone any ideas????

Unpaid bill but pay by direct debit!?

I’ve been sent threats by O2 stating that I have an overdue bill and that if I don’t pay in 3 days I will be charged a late payment fee, but from day one I’ve always made payment by direct debit so I don’t understand why I’m now being asked to manual...

Keeping my old number

HiI’ve just got a new phone that came with a new number that’s also on O2 and had assumed it would be a simple matter to keep my old number. It isn’t. All I have managed to do is cancel my old number and account. I would very much like to get my old ...

Resolved! Speaker

I need help my phone speakers is constantly playing up and people can here me on the other side

Sim only deals

With the sim only deal, does it still have its own number? And is it linked to my account so I can keep a eye on it?

Resolved! Upgrade

HiI am wanting to upgrade both of my daughter's phones as a Christmas present. They are both linked to my account and I am the main account holder. I do not want them to aware of this upgrade so I don't want them to recieve any text messages about th...

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