Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

I have been trying to pay my bill for 2 weeks and it has been sitting in my pending transactions

Hello,I have been trying to pay my bill now for two weeks and it has been sitting in my pending transactions, I have spoken to the bank and they have told me that as it is pending it is down to the company I’m paying to accept the money.My phone has ...


Hi, I would like to cancel my direct debit and I would like to pay by card from now on, is it possible?

Biagio by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Contract ending soon - what to do?

Hey allI took my 24mth contract out in March 2018 so its due to end soon, I'm on o2 refresh so I pay for the handset and the tariff as 2 separate payments. Next month the handset is paid off.I dont want to carry on with the tariff contract after the ...

Charl by Level 1: Joiner
  • 2 replies
  • 0 kudos

Dixon's carphone discount

Hello, sorry for the duplicate but all the previous post about this are very old and have not helped me.I am a Dixon's carphone employee and I just got a new contract. My question is who do I email about getting the discount on my part monthly rate.

How do I know if I’ve been accepted

Hi, I placed an order today at 9:30 pm paid £90 upfront which has been taken. I have read some conflicting answers so just wanted to double check. After order I received 4 legal document emails one t&c , customer credit , key information and phone pl...

Resolved! Unable to get an unlock code

Hey there. I've recently switched over to a different provider from o2 and I am in need of an unlock code for my mobile device. I called o2 up and requested this and they said they are unable to provide me with a code as I bought the phone around 6 m...

Matt0101 by Level 1: Joiner
  • 16 replies
  • 0 kudos

Resolved! retrieving old bills

hello i am in the process of filling in my expence sheets for tax year 2018-2019 and need to retreive my monthly bills for that period. unfortunately i have recently left O2 so i am not able to access my old account. please can anyone advice me on ho...

scooby66 by Level 1: Joiner
  • 3 replies
  • 0 kudos