Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Advice needed about cancelling air time and paying device off .

Hello I am on an o2 refresh contract , I have only been at 02 customer for a year, unfortunately for me .. were I live the signal is terrible and I get absolutely nothing, after being with EE for many years I have to go back to EE for the coverage , ...

Resolved! Anyone know if O2 is shipping eSim packs with new iPhone 12's?

Hi there. First let me say I currently have an iphone 11 with an eSim in it from O2.I just ordered a new iphone 12 on pre-order - it hasn't arrived yet obviously.My question is - I understand I would need a new eSim for the new phone as I can't reuse...

Changing numbers whilst still in a contract

I have a contract for my daughter with 2 years left. She wants to buy a phone in her own name so my son is going to take over the contract for her. Is it possible for my daughter to have her number transferred to the new phone she buys if my son is s...

O2 refresh device plan help

I have an iphone on o2 refresh and aim to pay this off early and upgrade my phone at the end of the month. I have just ordered an apple watch and wondered if this will stop me being able to upgrade my phone, as i will have a new device plan in place ...

Cancelled my contract

Hi, I cancelled my contract on 28th August, I left my direct debit open to take the final payment... Then the next month another payment went, I phoned 02 and was told the account was still active.. I told them when I called and the Duration of the c...

Helping my father out.

Good afternoon everyone. I hope you are all safe and well. Both of us have been long time O2 users and safe to say in all those years. Rarely is there ever an issue but this one is new to me so looking for some advice. Long story short. My dad was me...

Where is my device - order

Hi I wait for new device iPad I received new device plan statement but no my orde I asked to collect in shop but gov closed all so I need change for home delivery but I even did not get any update about my order? Need help I’m a bit worried

Resolved! Return of handset/cancellation of upgrade

Hi all,I received my phone upgarde as an exisiting O2 customer and changed my tariff. I recived this yesterday. However I would like to return and cancel my upgrade, reverting back to my old phone and monthly tarrif.However, when I try and register t...

Data

Opted for 100gb data contract, used during the day, working from home using teams, video chat and office 365. My setup uses Tplink router m600 and Tplink mesh I get a good speeds, during the evening lightly use the Internet for social media, shopping...

Resolved! ONE-OFF data bolt on - why am I charged every month?

Hello, Can anyone tell me why I bought a ONE-OFF data bolt on in August and have been charged every month since? Shouldn't a one-off bolt on be a one-off payment? If it isn't in fact one-off it should be renamed - this is just devious behaviour. Unle...

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