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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 332097 Views
  • 2 replies
  • 2 kudos

Resolved! Sim cut off for not paying bill in time

I missed my bill payment date so my sim was cut off but I paid it right away and still 4 days later now my sim still hasn't been reconnected but I was told it would only take upto 24 hours? My partner has a sim out through my account too and hers was...

Caber by • Level 1: Joiner
  • 739 Views
  • 1 replies
  • 0 kudos

Resolved! 5g eSIM

Just purchased a new (unlocked) iPhone 12 from Apple. Contacted customer services via the My O2 App who told me that:-“Just to inform you there is no 5G available at your area. However, we are exploring our 5G all over UK soon and once its available ...

Chateau57 by • Level 2: Apprentice
  • 4121 Views
  • 10 replies
  • 0 kudos

Resolved! No Service - very concerned

I have had a lot of trouble with my phone contact.I recently managed to transfer my number from one o2 account to a new SIM card.it has been working fine for 2 days, and now I have no service. I have checked network coverage, which is fine. My family...

AmyMcK by • Level 1: Joiner
  • 606 Views
  • 1 replies
  • 0 kudos

Resolved! Roaming

How can I receive text messages in overseas

Data charges

Why is it am that data is charged at different rates for different phones for the same amount of data?

Resolved! Disney plus offer

Hi, I signed up to O2 yesterday and it said I would get 6 months of Disney but I cant see the free Disney pass on my account... It says i need to pay 5.99 for it....How do you activate it?Thanks

Steve2020 by • Level 1: Joiner
  • 68703 Views
  • 29 replies
  • 0 kudos

Resolved! Age verification

Do you have to complete age verification once a year ? I am sure I completed it last year

Changing tariff

I want to change my monthly tariff to one I can see on the store, however when I go to My O2 I can only switch to far worse deals. How can I change this.

Resolved! New Sim needed?

I currently have an iPhone 6 Plus and am updating to a new iPhone 12 Pro Max. Does my current Sim card (pay monthly) fit the new phone or do I need to obtain a new Sim? Thank you.

Resolved! 02 extras

Come on 02 can’t you make it easier to cancel an extra in 02 app without having to google it

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