Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Number not been changed in 48 hrs

I have hjust joined O2 but I do not want to change my number, so I contacted customer service 2 days ago. they said they would carry that number over in 24hrs, but this has not been updated and it has been over 48hrs. I will not be changing my curren...

Galaxy Z Fold 2 - stock query

Hi all Put an order through last week (Thursday) for the Z fold 2 in black. It said stock would be delayed and delivery would be within 1 week. I wanted to know how I should read this. Does it mean within 1 week as in they know stock will be in withi...

Resolved! Upgrading smartphone

Hi,I know very little about smartphone tech, so please forgive this very basic question...I currently use a very old smartphone and want to upgrade to a new phone with lots more internal memory. I am happy with my existing O2 sim deal, so would like ...

Resolved! Keep mobile number on new phone

I've just bought a new samung S20 FE from Samsung on O2 tariff. I currently have a Samsung phone on O2 tariff.I want to keep my number on the new phone. I have tried the sim swap but it says 'something has gone wrong' I tried to ring O2 on 202, but t...

North Cyprus - Roaming & O2 Travel

I've read on other posts that in the South of Cyprus, then EU roaming rates apply.In North Cyprus connected to a Turkish network then roaming is as in Turkey and Non-EU. Does anybody know whether O2 Travel which applies in Turkey at £4.99 per day, is...

Invalid SIM

Hi,I keep getting Invalid SIM and keep taking SIM out and replacing (and making sure SIM is clean etc). The sim does have a scratch on it. I have a iPhone 7 and I’m now out of 2 year contract.Is it just a straightforward request for a new sim? Can’t ...

Resolved! Device plan payment

Hello everyone I want to pay off my device plan. How do i do this? Once i am have done this does it mean i can leave o2 and get a pac code?

Resolved! Cant track my order

Hi, so I already have 2 phones on contract (for my and my wife) yesterday i ordered 2 more phones (for my kids xmas presents as we feel they are ready) the issue is have is, I had the order conformation and received both credit agreements via email h...

compare my bills

Hi I'm trying to view my recent bills online, not just the last one, and use the Compare My Bills feature. But I can't see a menu on My O2 that would enable me to get there. Can you help? I tried calling 202 and found it no help at all. Is there also...

Resolved! Made order by mistake twice and not refunded

Hi. I placed twice order by mistake, I was asked to pay upfronf £20, so I was charged £40 all together. Had a chat with customer support, terrible understanding what I need. Please advise.

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