Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Wrong tariff

I have a 5g sim only contract but a iPhone 11 which is not capable of 5g. Sim error is displayed. What can I do

Next day delivery?

Hey I placed an order yesterday around 5-6pm and it said next day delivery, just wondering if that included weekends or not, so I know if to stay in or not Many thanks

Resolved! Cancel my contract

HelloI’ve had my contract phone now for a week now and would like to know if I can cancel my contract as it’s still within the 14days??Any information would be gratefulThank you

Order acceptance

Hello. I placed an order last night for a new contract. I was wondering how long it takes for an acceptance email and delivery etc? It says next day but i know things may be delayed at the moment but I havent heard if its accepted yet.

Resolved! 5G

I am currently on a pay monthly phone contract with a 4G phone however I would like to switch to a sim only contract, the only thing is O2 do 5G-ready sim cards. Will the new sim card work on my phone?

Resolved! PAC

Hi. I have just taken out an 02 contract from Vodafone. I sent a pac when I purchased the phone. I now have service on O2 with a different number to my Vodafone one. Is this correct and just a matter of time for the number to transfer? I thought I wo...

replacement sim card

On changing my phone and putting my sim card in, it fell to the floor and my dog chewed it. I've spoken to a recording to advise I need a replascement but am not sure if it will be done.

Got new contract with 02 and old contrcat was also with o2 - number has magically transfered over ?

Hi - hope someone can help - I had a contract with 02 which expired last month and I bought a new phone from a mobile phones direct this week - I received the new phone and turned it on without a sim and my old phone then said no service - I transfer...

Resolved! New IPad -No Calls or Texts being received

When attempts to call or send texts to my iPad using new sim number nothing is coming through. It’s as if the number isn’t activated

Declined contract

Hi guys,So on Tuesday I purchased the galaxy s20 from mobile phones direct on 02. No problems.It was sent out for delivery for Wednesday. However, during this time period I realised I had ordered the wrong phone (I wanted the 5g version). So I rung u...

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