Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Direct debit

Is there a reason as to why my direct debit is being taken out in 2 halfs? Is this normally the case as never had it before and this has been the 2nd month now.

Resolved! Disney+ and airtime discount for existing customers

I signed up to Disney+ as a paid extra last month on the basis of the offer that, as an existing O2 customer, I would get a £2 discount every month on my airtime bill. I've just received my bill and the discount has not been applied at all, if anythi...

Resolved! Replacement SIM card

Hi, I have o2 mobile broadband and the sim card in the WiFi dongle is damaged. Ive been trying to find out how to order a replacement SIM so I can start using it again. It is a monthly contract not pay as you go.I've tried looking on help but all it ...

Resolved! Strange text from ‘O2’

Hi,I got a text from 07415321247 stating a block was initiated on my account and services due to unusual activity. Asking me to visit a website that doesn’t look safe, to verify my details and lift a pending block. Can you confirm if this is legitima...

Download bills

I'm trying to download some of my bills from My O2 and keep getting an error message DASH_ERROR/4 : the account number in the target address is invalid. I can't get through on the phone to speak to anyone and I need my bills from March 2020 to today ...

speaking to someone

WHY CANT I SPEAK TO ANYONE NO ONE ON LIVE CHAT OR THE PHONE IM GETTING REALLY *bleep* OFF

A happy ending? Serial number concern

Firstly a little background..So in December last year I upgraded early to get the S10+, I've loved it since I got it!Two weeks ago today I had a freak accident with it, a glass fell out of my kitchen cupboard and bounced off it, leaving a deep gash i...

Mobile Phones Direct

Where do I start?ok so my contract was up so i decided to renew with mobile phones direct which looked like a great deal for a p40 pro when i received the hand set to my horror google services would not install due to a trade war between America and ...

Resolved! Change airtime tariff

I still have 16 months to go on my 36 month device contract but I’d like to reduce my airtime tariff as it’s far too high. The options I’m being offered online are quite silly and are almost all increases in the monthly cost, not decreases! I can’t g...

Resolved! My order out of stock

I ordered an Apple Watch the other day and I’ve had an email back saying it’s out of stock however the upfront cost has been taken out of my bank, I haven’t been told when I’ll get my watch or anything and I’m worried more payments will come out befo...

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