Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Customer Service and Complaint

I registered a complaint on August 11th regarding a fault in my upgrade. An O2 employee dealt with my complaint and arranged for a replacement handset to be delivered to my home. We organised that this could only happen on September 2nd after 3.30pm ...

Resolved! Register first time customer

Hi, I just bought an O2 data sim card for a home broadband service, using a hub. This was in Coventry. While in the shop I was asked to provide details for setting up an account. However, when I get home and am asked to set up my O2 account and regis...

Resolved! Can't make or receive international calls from abroad

I am currently in Germany for a few months but am with O2 in the UK, and I am on the 15GB pay monthly package which includes unlimites minutes and texts. I seem to be able to recieve texts fine but I can't call or receive calls. Can someone please he...

Resolved! Can I Freeze my account ?

I left London for almost three months now and I am making regular payments since then, I would like to know if I can freeze my account until I'm back to UK.

Changing number on my contract and releasing PAC Number

Hi All, Does anybody know if I can have another number assigned to my contract and have my number released with PAC code and then I can sign up to a new provider and let my daughter use the rest of my contract. Hoping you can help. Thanks

Resolved! data sharing?

Does anybody know how I can share my data between my devices

Resolved! Suspicious Text

My dad got a text today as follows FromO2: we were unable to process your last bill. To avoid suspension of your contract , please update billing information now. second message was a link to website o2-bills.com to me it looks like an obvious scam. ...

Resolved! Voicemail notification

I just change my monthly plan, prior to this all was fine. Immediaetly after the new plan was activated I have lost my voicemail notification and also my list of voicemails. If I am left voicemail I no longer get a notification that I have a voicemai...

Resolved! End of 24m contract - when does data cut out?

My contract is up on the 27th September according to the O2 app, which also states my bill arrives in 5 days. Is that bill my final bill, or will my contract continue month by month until I terminate it?If it is my final bill, is that the cut off poi...

Resolved! Changing tariff

I was just wondering if anyone would be able to give me some advance and support, I’m looking to change my tariff and on the bottom it says “if you confirm, your next tariff will start on ........ and will cost £24.64 a month. You will continue to pa...

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