Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 121641 Views
  • 27 replies
  • 5 kudos

Resolved! eSIM and physical SIM simultaneous use (for same number)

Hi, I have purchased an iPhone 11 pro , and before doing the Sim swap from my physical SIM to eSIM, I was wondering if I will at all be able to use that physical SIM at the same time? E.g. inside a different phone, or that physical SIM becomes deacti...

StanT by Level 1: Joiner
  • 1303 Views
  • 3 replies
  • 0 kudos

Resolved! Upgrading

I have 2 phones in my pay monthly account, one sim-only, handset paid, the other handset not fully paid. When I select the sim-onlt to upgrade I get the still owing phone with settlement. How can I upgrade the sim-only?

tmarsh by Level 2: Apprentice
  • 757 Views
  • 14 replies
  • 0 kudos

Unable to send sms

Hi, I have just got a sim only contract for my son who is having an old iPhone of mine (I selected I would be using an iPhone when getting the sim) he can send a message via iMessage to those who can receive them but is unable to send a message to an...

Shelley83 by Level 1: Joiner
  • 873 Views
  • 5 replies
  • 0 kudos

Resolved! First time buyer

Hi, I ordered contract phone earlier, I have now decided I want to cancel, what do I need to do

Gugendeep by Level 1: Joiner
  • 296 Views
  • 2 replies
  • 0 kudos

Resolved! Ownership transfer

Hi I got two contracts and I want to transfer 1 o2 contract to my sisters name is it possible?

Hi1 by Level 1: Joiner
  • 444 Views
  • 3 replies
  • 0 kudos

Resolved! Complete data usage when abroad, but get charged for only one day!

Myself and my wife had been abroad and we used data for one day each, because of the situation. Obviously we were charged £7.5 extra each. But, apparently on the day we returned, we were sent a text that we have used all data (both of us), we both ha...

Malo by Level 1: Joiner
  • 389 Views
  • 2 replies
  • 0 kudos

Resolved! Internet

my internet and links don't work, it's been 2 days, I work with it, I need

Amanda3 by Level 1: Joiner
  • 249 Views
  • 2 replies
  • 0 kudos