Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Phone shows 4G but no internet available

Hi, My phone shows 4G, but I am unable to do anything on the internet, this has been an ongoing issue for over a week. It seems to be occuring throughout the whole day, only occassionally working late at night/early morning (midnight -> 3am). Issue i...

I have purchased an iPad and paid the deposit but nothing!

Hi, I have purchased the iPad, paid the upfront fee and received an email saying this confirmed but almost week later still no update on my order or if it’s out of stock! Please help?

Free headphones

Got new phone today but no headphones anyone know why it how you get them .

Resolved! Missed calls

Hi, I recently received a "free call alert from O2" to say that I had missed two calls from a +44 mobile. I was surprised to find that these two missed calls were not in my "Recents" listing which I was checking in expectation of receiving these two ...

NHS discount

Don’t know what you mean

Monthly to Pay as you go

Hi, I need some advice. I am currently unemployed due to Covid/lockdown and as a result of financial hardships, I am unable to continue paying my phone plan. Yesterday, I rang O2 explaining the situation and made the payment to settle the rest of my ...

5G

If I get a new phone that is 5G, do I have to get a new sim and/or plan?

Resolved! Switching from pay monthly to pay as you go

Hi!My contract was due to end in April 2021 but I decided to pay off my phone plan and end my contract early. I have made the decision to switch to pay as you go and I am waiting for my new SIM to arrive. But when I look on MyO2 my Monthly O2 Refresh...

How do I get 02 to contact me ?

My sim has been blocked through loosing my job i explained this to a 02 adviser who explained I needed to ignore the letters ...now they've totally blocked my phone and I can't call for them to get any help.

Resolved! New contract via a Third Party

Hi. My contract with 02 ends next week and i have been looking at a new contract with a third party, but still on 02. Can i order the phone and then immediately migrate the new contract to the old number or do i have to wait 30 days? If i can, how do...

O2

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