Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Keeping my old number

So, I submitted a request to Keep my old phone number and it said it would happen within the next day but the number hasnt changed Any Idea why? Or will I have to put my new sim in for it to activate?

Resolved! Argos stock checker

Can someone tell me how much a text costs to 6102 please (Argos stock check code) thanks

Resolved! Sim cut off for not paying bill in time

I missed my bill payment date so my sim was cut off but I paid it right away and still 4 days later now my sim still hasn't been reconnected but I was told it would only take upto 24 hours? My partner has a sim out through my account too and hers was...

Resolved! 5g eSIM

Just purchased a new (unlocked) iPhone 12 from Apple. Contacted customer services via the My O2 App who told me that:-“Just to inform you there is no 5G available at your area. However, we are exploring our 5G all over UK soon and once its available ...

Resolved! No Service - very concerned

I have had a lot of trouble with my phone contact.I recently managed to transfer my number from one o2 account to a new SIM card.it has been working fine for 2 days, and now I have no service. I have checked network coverage, which is fine. My family...

Resolved! Roaming

How can I receive text messages in overseas

Data charges

Why is it am that data is charged at different rates for different phones for the same amount of data?

Resolved! Disney plus offer

Hi, I signed up to O2 yesterday and it said I would get 6 months of Disney but I cant see the free Disney pass on my account... It says i need to pay 5.99 for it....How do you activate it?Thanks

Resolved! Age verification

Do you have to complete age verification once a year ? I am sure I completed it last year

Changing tariff

I want to change my monthly tariff to one I can see on the store, however when I go to My O2 I can only switch to far worse deals. How can I change this.

O2

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