Solved: Upgrade

Whitey76 · ‎27-11-2020

Hi, I’m due an upgrade but am happy with my handset, and would like to get a new handset for my daughter to use on a pay-as-you-go basis
Can I do this through my monthly pay account as an upgrade?
Thankyou!

MI5 · ‎27-11-2020

@Whitey76

Yes, no problem

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎27-11-2020

@Whitey76

Yes, no problem

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Whitey76 · ‎27-11-2020

Thanks M15, so I just order as an upgrade without sim, continue to use my phone as it is, and get her an o2 pay as you go sim?

MI5 · ‎27-11-2020

@Whitey76

You'll need to choose a new package with the phone you choose, but it will be upgraded to your current sim, so you just carry on with your phone and sim, but with the new tariff and then give the phone to your daughter with a payg sim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Whitey76 · ‎27-11-2020

Fantastic thanks for your help!

MI5 · ‎27-11-2020

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Upgrade

CANCELLED CONTRACT LAST MONTH AND MOVED TO TESCO ...

Charged double for Monthly Bill

Phone blocked

Sim only renewal coming up

Calls and SMS temporarily unavailable